Soho Support Coordinator

hace 5 días

Ciudad de México Soho House & Co. A tiempo completo

**The Role****Main Duties...**- Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members. bookings- Set up new member and member renewal payments via credit card, Direct Debit, ACH and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines.- You will be part of a team responsible for the general administration of The Americas houses (and future house openings). Along with table reservations and event queries for US properties.- Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions.- Supporting other departments with information requests etc.- Plus any ad-hoc projects given by the Head of Support / Soho Support Manager**Requirements / Qualifications...**- At least one year of customer facing experience, preferably in a membership environment.- Experience in working to personal and departmental targets, SLA and KPIs- An enthusiasm for providing first class customer service is a must.- Experience of working with Salesforce/ CRM System and Open Table.- Experience of communicating in a friendly but professional manner in fluent English & Spanish. Proficiency in Portuguese is a plus.- Experience of working in a fast-paced team environment.- Excellent verbal & written communication skills in English & Spanish. Proficiency in Portuguese is a plus.- Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.- You will have a professional telephone manner and strong written correspondence skills.- IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.- Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.**Why work with us...**Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

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