Account Manager

hace 7 días

Monterrey, México Uber A tiempo completo

**About the Role**We are looking for a strategic and data-driven **Account Manager** to join the Uber Eats team in Mexico. In this role, you will be the main point of contact for a portfolio of our highest-value restaurant partners. You won't just manage accounts; you will act as a business consultant, using data to help partners optimize their operations, grow their revenue, and delight their customers.As an **Account Manager**, you are expected to operate with autonomy, handling complex partner negotiations and cross-functional projects. You will work side-by-side with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market.- **Portfolio Management**: Own a book of business consisting of Enterprise restaurant partners. You are responsible for their retention, satisfaction, and growth on the platform.- **Strategic Consulting**: Conduct Monthly Business Reviews (MBRs) with partners to present performance data, operational insights, and tailored recommendations to improve their delivery efficiency and profitability.- **Revenue Growth & Upselling**: Identify opportunities to cross-sell Uber Eats products (e.g., Sponsored Listings/Ads, Offers, Membership programs) that align with the partner's goals.- **Operational Excellence**: Diagnose operational issues (e.g., high missing item rates, slow prep times) and work with partners to implement solutions that improve the end-customer experience.- **Negotiation**: Lead contract renewals and renegotiations to ensure long-term, sustainable partnerships.- **Voice of the Customer**: Gather feedback from the Mexican market and advocate for product improvements by collaborating with regional and global Product/Engineering teams.- Basic Qualifications- **Experience**: 3+ years of experience in Account Management, Sales, Business Development, or a client-facing strategy role.- **Language**: Native/Bilingual proficiency in **Spanish** and professional proficiency in **English** (you will be communicating with global teams).- **Analytical Skills**: Strong proficiency in Excel/Google Sheets (vlookups, pivot tables). You must be comfortable interpreting data sets and turning them into actionable narratives for clients.- **Communication**: Excellent written and verbal communication skills. You can explain complex concepts simply and negotiate effectively with business owners.- Preferred Qualifications- **Industry Knowledge**: Experience in the food & beverage, logistics, or tech industry in Mexico.- **Technical Chops**: Experience with SQL is a huge plus (ability to pull your own data).- **CRM Experience**: Proficiency with Salesforce or similar CRM tools for pipeline management.- **Problem Solving**: Proven track record of managing complex client escalations and turning detractors into promoters.**Success Attributes**Customer Centricity Market and Platform Expertise Negotiation & Deal-Making Sales Lifecycle Management Stakeholder Management Uber Values Case Study

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