Bilingual Customer Experience Ambassador

**ABOUT BARK**:BARK is a company building products, experiences, and entertainment for dogs and the people who love them. The lasting brand that Disney has built for kids and families, BARK is building for the fast-growing market of dog people.Our ambition-level is high, the opportunity is huge, and our love for dogs is through the roof We launched in 2011 with BarkBox, a monthly themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 50 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make dogs happier.But what kind of company is BARK? It's a company that has gone to the dogs. We are committed to a culture that is open, inclusive, generous, and enthusiastic — just like our pups. United by this dog-obsession, we embrace diversity of all stripes and spots. If your camera roll is 90% pictures of your dog, you belong here.At BARK, we know that dogs aren't pets; they're family. Our people - crazy dog people - believe that their dogs deserve the best. The best treats, the best toys, the best seat on the couch. Together, we're driven to be the people our dogs think we are.**WHO WE'RE SNIFFIN' FOR**:We are looking for a Happy Ambassador on our Customer Experience team at BARK to provide world class service to dogs and their people. In this role you will offer engaging and genuine experiences through multiple different platforms in a fast paced and evolving environment. A successful Ambassador will be someone who embodies and champions our BARK mission and values, someone who is also dedicated to spoiling and expressing their love for every dog.**DOODIES**:- Embody BARK values and spirit by leading with a servant's heart approach to customer and co-workers.- Use technical skills to navigate multiple systems and platforms to troubleshoot and resolve customer accounts.- Think creatively and passionately in order to provide world class experiences for our customers.- Collaborate and share customer insights and feedback to all areas of the business including operations, merchandising, and growth in order to best communicate customers needs to BARK partners.- Must be motivated and self reliant to effectively manage time and productivity to meet business needs in an open work environment.**REQUIREMENTS**:- Fully bilingual English & Spanish- Must be residing in Mexico or Puerto Rico- A desire to keep our customers insanely satisfied- A quick and creative problem-solving mind- Ability to learn and adapt to changing software and platforms- Excellent verbal & written communication skills- A love for chatting connecting with people and developing connections in order to provide high-quality experiences- Empathy, warmth, curiosity, humility and a wicked sense of humor- **MUST LOVE DOGS **and their people.We already have an impressive track record when it comes to support, connection and customer experience, so you'll need to help us continue being the most innovative, crazy, dog-lovin' team in the world.**AVAILABILITY**:- Full Time & Part Time (minimum of 20 hours a week) positions available- This offer will be based on a 12 week employment timeframe (Potential to be hired on full temp after temporary period)- Must have weekend and evening availability- Must have ability to work remotely from your home with strong internet connection to support systems- Must be residing in Mexico or Puerto Rico- Please Note: BARK requires all employees or guests entering our space to provide proof of up to date covid-19 vaccinations. Exemption and/or accommodation requests will be reviewed on a case by case basis._