Customer Service Manager
hace 4 horas
The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Resolve issues that include uncommon and complex situations with significant organizational impact- Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.- Develop leaders by providing guidance and mentorship in conjunction with succession planning- Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities- Recommend new work procedures and contribute to the development of new customer service techniques, models and plans- Drive organizational change through innovation and process improvement, eliminating friction points for team- Achieve team performance excellence to ensure high quality and high volume productivity- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 5-8 years of relevant experience- Intermediate to senior level experience in a related role with commensurate people management experience- Call Center management experience, preferred- Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred- Proficient project management skills- Effective written and verbal communication and presentation skills- Influencing and relationship management skills**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Lead and coordinate Supervisors and Agents, taking care of the alignment with corporate objectives, business strategies and the operation of Contact Center Mexico. Reconciling with the priorities and needs of the business, and taking care of the guidelines of Control, Compliance, Legal, BP&A, HRSS, etc. Manage the resources assigned to the area to obtain the greatest added value and maintain a collaborative and enthusiastic work environment, focused on results and control, as well as Risk Management, Financial Management, Resource Management and Seniority to resolve conflicts.- **Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Customer Service Team Coordinator
hace 4 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
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Customer Service Online
hace 5 días
Metepec, México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
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Customer Service Analyst
hace 2 semanas
Metepec, México Citi A tiempo completoThe Customer Service Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
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Customer Service Team Coord
hace 4 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
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Customer Service Representative
hace 2 semanas
Metepec, México TAP A tiempo completo**Vacante para la empresa TAP en Metepec, Estado de México**: One of the most Important Contact Center in Mexico is currently looking for Customer Service Representative️ EXPERIENCE NO NEEDED️️ Attractive monthly incomes Full training payment Benefits over the law. ️️ Short term growth opportunities What we need: Advanced English...
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Customer Service Pl
hace 2 semanas
Metepec, México W. R. Grace & Co. A tiempo completoEnsure order management compliance with operational processes, customers master, inventories, and documentation related to material supply, guaranteeing quality, adherence to deadlines, and accomplishing internal customers satisfaction. Additionally, the role aims to optimize coordination between the involved departments, providing support to the sales,...
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Customer Service Sr
hace 3 semanas
Metepec, México Grupo HCM A tiempo completoIMPORTANTE EMPRESA AUTOMOTRIZ**Solicita Customer Service Sr.**Actividades:Administrar la demanda del cliente con el propósito de asegurar el cumplimiento al KPI entregas al 100% en tiempo y forma para los mismos.**Requisitos**:- Ing. Industrial, LAE o Afín, Lic. Relaciones Internacionales- 3 a 5 años de experiência en puesto similar.- ingles Avanzado-...
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Service Supervisor
hace 5 días
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...
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Digital Support Services Manager
hace 3 semanas
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Resolve issues that...
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Sales Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Resolve issues that...
