Operations Manager

**Job Title**Operations Manager**Job Description Summary**The Operations Manager is a critical role that partners with the Country Leader to manage the Mexico market and implement strategic and operational excellence initiatives. This individual manages day to day local market operations and administrative functions in an efficient and effective manner, provides management oversight for all operations functions and administrative staff and is responsible for developing and managing to the annual budget.**Essential Duties & Responsibilities**- Provide leadership, mentoring and management to the administrative and office operations staff- Assist MP with financial management of the market brokerage office, including monthly and annual operating budgets, forecasts, pipeline and reporting, and expense management- Ensure operational excellence through structural optimization and process efficiencies- Communicate, support and enforce company policies, procedures and initiatives throughout the market- Responsible for approvals at local level for T&E, commission documentation, payables and resourcing needs- Work with the MP to establish or cultivate Cushman & Wakefield culture in the local market and uphold the firm’s values, mission and standards at all times- Partners with Managing Principal to develop and implement best practices within the office, and is a vital member of the local leadership teamKEY RESPOSIBILITIES**Lead Market Operations**- Responsible for working with the MP and Regional Operations Director to achieve short-and-long-term objectives set for the market- Ensure profitability and product quality of the service delivery and support resources within the market- Creatively solve problems to ensure the office operates in an efficient and effective manner- Leverage internal company-wide resources and advocate, support and increase adoption of firm-wide initiatives- Ensure that office and all professionals are fully compliant with all local, provincial, and national licensing and regulatory requirements- Be a resource to fee-earners for purposes of company-wide service delivery offerings- Collaborate with counterparts in other markets to learn and utilize best operational practices- Develop short- and long-range operating objectives, policies and programs- Ensure overall achievement of budgeted financial targets and other standards set forth in approved business plans within the market- Promote and ensure compliance with company policies and operating procedures- Encourage cross-service line and cross functional collaboration across the specified market- Demonstrate expertise with all facets of the company’s business, specifically services provided and customers served- Track all broker contracts to ensure compliance with the terms**Budgeting / Expense Management**- Partner with the MP, Regional Operations Director and Finance Director to draft and finalize budget (revenue and expenses)- Solicit input from fee-earners regarding recent wins, pipeline activity, anticipated recruiting and attrition, strategic investments, etc.- Manage expenses to plan- Review and approve all expense reports and determine if expenses are appropriate, categorized correctly and in policy in Workday- Review business case for necessity of expenditure- Understand expense policy for compliance and correct coding**Pipeline Management, Revenue Reporting and Forecasting**- Communicate and enforce guidelines on updating CRM system within Market- Work with MP to review pipeline report for accuracy and follow-up with fee earners, as needed to update- Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e. furniture, IT equipment, telephones, snack services, etc.)- Solicit and negotiate vendor bids, contracts, and pricing- Ensure all vendors are included in Workday Vendor Management**Deal Documentation, Commissions Accounting, Invoice Processing/Coding**- Oversight for all deal processing, receivables, billing and cash collections in the market- Provides Deal Management consulting and education to Fee Earners, Admins, Revenue Accountants and local/regional Leadership questions related to: commissions, required deal documentation, and revenue recognition (i.e. Payment inquiries: Overpayment, underpayment, deductions, transaction detail & account balances)- Work with MP to manage any conflicts over information recorded in deal documentation- Oversee all incoming invoices using Workday- Work with Revenue Accountants, Brokerage Coordinators, and fee-earners, if necessary, to review all deal expenses associated with a closed deal- Oversee tracking of expenses related to deals- Review outstanding receivables and work with MP and fee-earners to determine strategy for collecting payments**Recruiting/Hiring/On-boarding** Staff**- Prepare and deliver annual performance reviews- Work in conjunction with HR on performance issues- Ensure fee earners