Assistant Cd Operations Excellence Manager

Job Title**:The Assistant CD Operations Excellence Manager**Location**:Mexico****Background & Purpose of the Job**We’re looking for a leader with a passion to drive growth. The Assistant CD Operations Excellence Manager is responsible to run smooth and effective back-end/customer facing operations to support business development team & customers. The key deliverable is to implement & drive CD operational end to end processes & new capabilities with the coordination of support functions (SC, Finance, Digital, etc.), thus enabling business development teams to focus on core selling & business development roles.The role should be seen as “Nerve Centre” for business unit for ensuring smooth back-end support for day-to-day operations, exceptional customer experience, delivery of Business Unit targets & seamless projects execution on time.**Who You Are & What You’ll Do****Business processes & operating guidelines**:- Operational Planning/ Target Delivery- Responsible for the development and implementation of new processes, procedures, and capabilities for effective and efficient BU operations.- Act as a liaison/partner between the BDM team and other internal business Partners (SC, Finance, Legal, etc.)- Monitor sale targets against plan and recommend action plans to re-establish performance objectives in line with agreed targets.- Responsible for overall coordination of LATAM cluster day to day CD operations including order cycle management and forecasting process alignment with demand planning team.- Implement timelines for submission of sales forecast, ensure accuracy of data to facilitate efficient order fulfilment by SC.- Understand customer management strategy in relation to Supply Chain & finance improvement initiatives.- Follow up with BDM /customers team on account receivable (AR) related issues.- Partner with CG Customer Service team to conduct RCA’s with sourcing units on documentation issues.- Deliver CD Ops KPI to Target (e.g., overdues, RPP, Contracts compliance)- Lead CD Ops activities with key customers during JBP (Joint Business Planning) to provide strategies to further develop customer performance.- Trading Term Management- Follow up to ensure timely accrual of all Trading Terms in the system by BDMs Ensure proper tracking of trading terms / promotion- budget vs actual by BDMs/Finance- NPD process execution- Coordinate & drive CD Ops related activities (e.g., registrations, customer setup, pricing, etc.,) for NPD projects launch.- Support project core team to remove bottlenecks to deliver projects on time.- Data Collection & Reporting- Provide support for KPI monitoring reporting such as overdue, demurrage reduction, RPP, Contracts compliance for BU.- Create value by data driven insights analysis from Secondary Sales & Stocks to enable growth.- Business Governance- Governance & Controls custodian - where to play and how to play. Mandate Matrix execution for BU.- MCO collaboration and actions tracking.- Frameworks & Policies Compliance.- RPP and Contracts Compliance.**3rd party Management**- Liaison with CD Ops CG resource - monitor and ensure timeliness and compliance to key processes:- BMI & TTS Claim Tracker- Replacement Pricing Master- List Price Maintenance Master- New customer creation- Product Logistic- Customer Master Data**What You’ll Need To Succeed**- Bachelor's degree in relevant area (Supply Chain, Engineering, Business, International Business, Marketing, Finance, Economics)- 5+ years of business experience, preferably in cross-functional departments- Experience in either CD operations or Trade Category operations or Field Sales.- Ability to operate on a cross-national scale and develop remote management skills.- Strong communication and interpersonal skills are critical for success- Attention to detail, critical thinking, analytical, organization, and time management are essential skills.- Flexible working schedule to accommodate international cross function teams and time zones.- Excellent SAP APO, SAP ECC, Salesforce, and MS-Office skills.- Travelling may be required.**You’re a born leader**: Entrepreneurial “Can Do” mindset to want to succeed**You’re a dot connector**: Work to run smooth and effective back end operations to support business development team & customers**You love to win, and have fun doing it**: You have a passion for winning in the marketplace and a passion for growing, and you’re eager to put in the time and energy to help your business development team to win**You’re a paradox navigator**: Supporting the business development managers in creating a new customer set up through UAPL - Unilever Asia Pacific Limited**What We Can Offer You****Culture for Growth** | **Top Notch Employee Health & Well Being Benefits** | **Every Voice Matters** | **Global Reach** | **Life at Unilever** | **Careers with Purpose** | **World Class Career Development Programs** | **Check Out Our