Customer Success Manager for Financial Services
hace 6 días
**Key Responsibilities**- Customer Relationships- **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements. NPS- **Customer Journey Mapping**: Analyze the entire customer journey to identify touchpoints and improve the overall experience.- **Cross-Functional Collaboration**: Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement.- **Performance Metrics**: Establish and monitor KPIs- **Problem Solving**: Address and resolve customer issues promptly to enhance satisfaction and retention.- **Budget Management**: Oversee budgeting processes, ensuring financial targets are met.- **Strategic Planning**: Develop and implement business strategies aligned with organizational goals.- **Sales Strategy**: Implement sales strategies that focus on customer needs, aiming to drive revenue through upselling and cross-selling opportunities.Skills and Qualifications- Customer-Centric Approach- Strong Communication Skills- Analytical Mindset- Problem-Solving SkillsTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $75,000.00 - $80,000.00 al mesBeneficios:- Seguro de gastos médicos- Seguro de vidaTipo de jornada:- DiurnoEscolaridad:- Licenciatura terminada (Obligatorio)Lugar de trabajo: Empleo presencial
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Project Manager
hace 3 semanas
San Pedro Garza García, México SPC Pro A tiempo completoOverviewSPC Pro San Pedro Garza García, Nuevo León, Mexico¡Estamos buscando un/a Project Manager / Customer Success Manager en Monterrey!Sobre SPC Pro:Somos expertos en Control Estadístico de Procesos (SPC) e Industria 4.0, con más de 20 años de experiencia y presencia en más de 17 países.Hemos realizado más de 30,000 implementaciones exitosas para...
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Project Manager
hace 3 semanas
San Pedro Garza García, México SPC Pro A tiempo completoOverviewSPC Pro San Pedro Garza García, Nuevo León, Mexico¡Estamos buscando un/a Project Manager / Customer Success Manager en Monterrey!Sobre SPC Pro:Somos expertos en Control Estadístico de Procesos (SPC) e Industria 4.0, con más de 20 años de experiencia y presencia en más de 17 países.Hemos realizado más de 30,000 implementaciones exitosas para...
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Customer Success Manager
hace 3 semanas
San Pedro Garza García, México Te A tiempo completo**Key Responsibilities**- Customer Relationships- **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements.NPS- **Customer Journey Mapping**: Analyze the entire customer journey to identify touchpoints and improve the overall experience.- **Cross-Functional Collaboration**:...
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Customer Success Manager
hace 2 semanas
San Lorenzo Tenochtitlán, México Datacultr A tiempo completoABOUT US Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
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Digital Customer Engagement Manager
hace 3 semanas
San Pedro Garza García, México Sap A tiempo completo**We help the world run better**At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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IT Technology Services Manager
hace 3 semanas
San Pedro Garza García, México SAP A tiempo completo**We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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It Technology Services Manager
hace 3 semanas
San Pedro Garza García, México Sap A tiempo completo**We help the world run better**At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Success Specialist
hace 2 semanas
San Antonio Tecómitl, México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Manager
hace 3 semanas
San Pedro Garza García, México Solarfuel A tiempo completoSOLARFUEL, empresa especialista en energía renovable con más de 10 años de experiência, solicita: Customer Success Manager**PROPÓSITO DEL PUESTO**Optimizar la experiência del cliente durante todo el ciclo de un proyecto, desde la instalación hasta el uso continuo de los sistemas, asegurando una relación exitosa y de largo plazo.**FUNCIONES...
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Customer Service Manager
hace 7 días
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...
