Customer Service Analyst 2
hace 3 semanas
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards- Conduct necessary analyses to address client needs- Communicate resolutions to clients- Develop and maintain client portfolio through regular calls and face to face interaction, as needed- Inform clients about problems (system failures, market issues) and provide regular resolution updates**Qualifications**:- 0-2 years of relevant experience- Experience in customer service preferred- Computer proficiency- Consistently demonstrate clear and concise written and verbal communication- Proven investigative and analytical skills- Demonstrated ability to present concepts and influence change- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results- Proven ability to work under limited supervision within a team environment**Education**:- Bachelor's degree/University degree or equivalent experience**Responsibilities**:- Gather data needed to create and complete project plans, which includes the work breakdown structure and project schedule.- Collect project performance data to help track project issues and track resolutions.- Keep track of progress on project deliverables, as well as approved changes.- Ensure project documents such as the project charter, communication plan and risk management plans are updated as necessary.**Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Customer Service Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
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Customer Service Analyst 2
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Customer Service Analyst 2
hace 3 semanas
Ciudad de México Citigroup A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Customer Service Analyst
hace 2 semanas
Ciudad de México Citigroup A tiempo completo**Discover your future at Citi**: Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview**: The Customer Service Analyst 1 is an entry-level...
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Customer Service Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Customer Service Analyst
hace 1 semana
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
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Customer Service Analyst 2
hace 6 días
Ciudad de México Citi A tiempo completoThe Credit Portfolio Senior Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to manage Citi's portfolio exposure to clients and counterparties globally....
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Service Analyst 2-3
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.**Responsibilities**:- Design and analyze moderately complex reports to satisfy...
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Customer Service 2
hace 6 días
México MG Head Hunting A tiempo completoAcerca del puesto Customer Service 2 2 años de experiência como customer service Atención a clientes extranjeros **Inglés avanzado
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Customer Service Analyst 2
hace 6 días
Ciudad de México Citi A tiempo completoThe Credit Portfolio Senior Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to manage Citi's portfolio exposure to clients and counterparties...
