Customer Support Specialist

hace 3 semanas

Desde casa, México Pearl Abyss America A tiempo completo

**Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America.The video games industry is transforming how players are entertained, communicate with each other, and interact online and on their digital devices. Our company needs a **Customer Support Specialist** who loves videogames and has an entrepreneurial spirit with relentless tenacity to get things done.You genuinely love videogames, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community - working closely with other team members in the live operations.**LOCATION: Brazil or Mexico** (Remote)**JOB TYPE**: Contract (8 to 12 months)**RESPONSIBILITIES**- Ensure all inbound player inquiries are handled in time of our Service Level Agreement (SLA)- Maintain solid player relationships by handling questions and concerns with speed and friendliness.- Follow up with customers to ensure technical issues have been resolved.- Identify and escalate (real-time) incidents within the games or the community.- Contribute to issue deflection initiatives such as self-help tools to improve player experience.- Actively engaging with players in game-chat while maintaining a friendly environment (moderation).- Analyze, confirm and report malfunctions within the games or on the platform.- Weekly Reporting on user pain, feedback and operational incidents.- Assist with South American Localization and participating with Community Events such as our Live Operations Events.**MINIMUM QUALIFICATIONS**- Bilingual proficiency in Spanish/Portuguese and English- High School Degree or above- 1+ Years’ experience working in a customer service, community management or related field- Strong customer service ethic and great interpersonal communication skills- Creativity, curiosity, and a willingness to learn and grow- Ability to work well in a team- Good writing skills- Strong communication skills and the ability to adapt quickly- Passion for video games and must have a certain understanding of mobile games- Cheerful personality and be responsible at work- Experience in customer service in the gaming industry a big plus**PREFERRED QUALIFICATIONS**- Avid Black Desert Online player- Experience in assisting the shipping or managing support for at least one game / software product- Experience working in the gaming, entertainment or tech industry a plus- Strong familiarity with the game you will be supporting- Ability to self-motivate and keep the project moving, especially when working solo- Organized, dependable, knowledgeable and detail oriented- May require evening and weekend hours.- Experience with analytics tools -- such as Google Analytics, Tableau, SQL**Job Type**: ContractContract length: 8 months**Language**:- English (required)- Portuguese (preferred)- Spanish (preferred)

  • Entry Level

    hace 2 semanas

    Desde casa, México Sirius Support A tiempo completo

    **Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a customer-focused **Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and...

  • Entry Level

    hace 2 semanas

    Desde casa, México Sirius Support A tiempo completo

    **Job Type**: Full-Time **Compensation**: $5 USD per hour **About the Role** We're looking for a customer-focused **Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and...

  • Entry Level

    hace 2 semanas

    Desde casa, México Sirius Support A tiempo completo

    **Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...

  • Entry Level

    hace 2 semanas

    Desde casa, México Sirius Support A tiempo completo

    **Job Type**: Full-Time **Compensation**: $5 USD per hour **About the Role** We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...

  • Support Specialist

    hace 7 días

    Desde casa, México Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Customer Support Specialist

    hace 1 día

    Desde casa, México Scalesource A tiempo completo

    **Customer Support Specialist - Full-Time (Flexible Schedule, Evenings & Weekends Required)** **Location**: Remote **Salary**: $1,200/month **Schedule**: Full-Time | 40 hours/week | 4 x 10-hour shifts | 3 days off (Rotating) **About Us** Bungii is a fast-growing, problem-solving company that’s transforming the way big and bulky items get moved. We’re...

  • Referral Specialist

    hace 7 días

    Desde casa, México HealthCare Support Staffing A tiempo completo

    Take advantage of a competitive salary and be a _ **Referral Specialist - Remote in New Mexico** - This exciting opportunity will require a _ **Referral Specialist**: - who can provide a high level of service and attention to their patients. If you are a_ **Referral Specialist**: **Daily Responsibilities of a Referral Specialist**: - Team member work a fax...

  • Customer Support

    hace 6 días

    Desde casa, México CGBOT A tiempo completo

    DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT. **Responsibilities**: - Identify customer needs and help customers use specific features. - Analyze and report product malfunctions (for example, by...

  • Remote Customer Service

    hace 1 día

    Desde casa, México Hire Latam LLC A tiempo completo

    **_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...

  • Customer Support

    hace 3 días

    Desde casa, México Synchtank A tiempo completo

    Customer Support & Enablement SpecialistLocation: Remote (Mexico)Schedule: Mon – Fri: 4:00 PM – 12:30 AM CST (supporting global clients in U.S. and European time zones)Reports to: Customer Support Manager*All applications, cover letters, resumes and any other materials must be submitted in English in order to be considered for this role.About...