Customer Support

hace 6 días

Desde casa, México CGBOT A tiempo completo

DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.

**Responsibilities**:

- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with internal teams.

**Requirements**:

- Highly proficient in spoken and written English.
- Experience as a Customer Support Specialist or similar CS role.
- Proficiency using PC and Mac systems and other mobile operating systems.
- Knowledge of customer service principles and practices.
- Critical thinking skills.
- Effective listening skills.
- Proactive.
- Patience when handling tough cases.
- Multi-tasking capabilities.
- Excellent communication and problem-solving skills.
- Strong organizational skills.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Beneficios:

- Aumentos salariales
- Días por enfermedad
- Horarios flexibles
- Opción a contrato indefinido
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Trabajo desde casa
- Vales de despensa

Tipo de jornada:

- Lunes a viernes
- Turno de 8 horas

Lugar de trabajo: Empleo remoto

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