Seller Verification Specialist

Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee - whether a team member of Etsy, Reverb, Depop, or Elo7 - you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.**Job Description**:**What's the role?**The Seller Verification team conducts seller onboarding (KYC/B), bank account verification, and enhanced due diligence processes to help Etsy meet its compliance obligations and promote better outcomes for buyers. The team, which sits within Etsy’s Seller Verification & Financial Crime Operations (SVFC) organization, conducts in-depth investigations, handles time-sensitive communications and collaborates with key partners including Legal, Compliance, Payments and support teams to help keep Etsy a safe and trusted place to shop and sell.**What’s this team like at Etsy?**The team, which sits within Etsy’s Seller Verification & Financial Crime Operations (SVFC) organization:- Conducts in-depth investigations- Handles time-sensitive communications- Collaborates with key partners including Legal, Compliance, Payments- Supports teams to help keep Etsy a safe and trusted place to shop and sell**What does the day-to-day look like?**The Seller Verification Specialist is accountable and responsible for consistently meeting their individual productivity and quality targets with respect to the seller verification-related workflows that they execute, including KYC/KYB, bank account verification, and enhanced due diligence reviews. In support of that, the Seller Verification Specialist will:- Understand and enforce Etsy’s policies regarding seller identity verification, acting as an expert point of contact for complex verification issues.- Stay up-to-date with training, maintaining in-depth knowledge of Etsy’s evolving policies, product offerings, and shifting risk environment.- Utilize Etsy’s internal tools as well as vendor tools to review and validate information provided by sellers, escalating concerns or questions to the Seller Verification Manager, as appropriate.- Communicate efficiently and accurately with sellers about enforcement actions.- Uphold Seller Verification service levels and performance metricsOf course, this is just a sample of the kinds of work this role will require You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.**Qualifications**:**Qualities that will help you thrive in this role are**:- Fluent in English- Bachelor’s degree preferred- 2+ years of experience in KYC/B, fraud investigation, or other e-commerce risk management experience- Experience conducting sophisticated investigations and analysis (CDD/EDD, PEP/SAN, etc.)- Ability to work well both independently and within a team structure- Excellent written and verbal communication skills- Comfortable providing and receiving feedback as a regular practice- Willing to work either a Sunday-Thursday or Tuesday-Saturday schedule (one weekend shift per week)- A positive, roll-up-your-sleeves-and-help attitude- A trust in and commitment to Etsy’s vision, mission and valuesAdditional Information**What's Next**If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else - we want you to be like you So tell us what you're all about.**Our Promise**At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.