Customer Support Assistant

**The company**:Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.**Our people**:At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.**What you will bring to the team**:Main responsability to carry out reception of incidents of failures or opportunities that our different components that are in our clients have, is also responsible for assigning incidents to our field engineering and different supliers prociding data such as failure, customes and SLA. Which is contracted with the clients, is also in charge of havig communication with thw client if there is any setback the care.This Position is necesary to fulfill contractual service commitments with all clients.**What you will be doing**:Your typical day as a Toshiba Cust Supp Assistant I will involve:- System reception and distribution of new maintenance incidents / tickets- Incidents management of incidents based on response times and resolution times- Prioritization and coordination of maintenance tickets with field personnel- Systems documentation of progress ticket- Tracking and monitoring maintenance tickets**Naturally To be successful in this role, you must have and know of**:- In Call Centers (minimum 1 year).- Remote technical support (Basic Level / Intermediate).- Desired: 6 months of solving PC problems (HW and SW)..- o Operating systems, basic (Windows).- Ticket management system tools.- PC hardware and software, basic o Concepts of servers and communications, basic o Remedy : Capture o RCMS: Capture o Retain: Capture**Preferred Skills**:- Teamwork and Leadership- Initiative and Adaptability- Service attitude and Customer attention- Decision making and problem solving- Personnel Organization- Time pressure and sense of responsibility- Written and verbal communication- Good telephone relationship with users**We offer**:- Career plan and real growth opportunities- Constant training, tutoring, online corporate courses, eLearning and more- Pleasant work environment (game room, nap area, amenities and more).- Flexible work hours and dress code- Hired directly by Toshiba and 100% under payroll- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)- Savings fund for employees, capped at the limit of the law- Grocery coupons- 12 days of vacation plus 6 floating days- Relocation bonusWe offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us and be part of our Toshiber team**EEO**:Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.**DIVERSITY, EQUITY & INCLUSION**:We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.Tipo de puesto: Tiempo completo