Service Delivery Manager I
hace 4 semanas
Purpose:- Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.- The purpose will vary according to the type of role:- SBU - Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).- Operations - Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.- Account Management - Partners with client(s) to provide product/service solutions, problem resolution and to develop new businessScope:General:- Adapts departmental plans and priorities to address resource and operational challenges- Requires in-depth knowledge and experience- Decisions are guided by policies, procedures and business plan; receives guidance from manager- Generally domestic accountabilityPrimary Responsibilities:- The main responsibilities will vary according to the type of role:- SBU:- Acts as the principal client contact, managing the relationship to ensure customer satisfaction- Directs and manages the daily operations of one or more SBU’s- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.- Develops budget estimates and manages project/contract to meet revenue and cost projections- Determines resource allocation levels to meet project/contract commitments- Reviews and resolves issues affecting Company compliance, legal requirements and client objectives- Operations:- Establishes operational objectives and work plans, and delegates assignments to subordinate managers.- Develops systems and services that support Xerox Services and business unit needs; provides leadership and focus in area of expertise.- Responsible for achieving measurable results on time and on budget.- Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.- Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.- Prepares related reports and audits current procedures to monitor efficiency of operations.- Ensures that business practices are performed in accordance with Xerox Services policy, procedure and applicable federal, state, and local laws and regulations.- Account Management:- Oversees and manages aspects of the client engagement, i.e. the sales/marketing efforts for new business development- Partners with client’s team during budget development and problem resolution- Maintains and enhances existing client relationships and ensures customer satisfaction- Analyzes client’s needs and makes recommendations of additional product/services offered by Xerox Services- Partners with senior staff in developing and marketing new client programs/services as required- Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and service improvements as needed- Provides regular updates to senior management regarding client issues, budgets, etc.
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Service Delivery Executive
hace 3 días
Ciudad de México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX).Service Delivery ExecutiveWe are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main tasks of a...
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Service Delivery Manager
hace 5 días
México Hemmersbach GmbH & Co. KG A tiempo completoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. - Mexico - Querétaro - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and...
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Service Delivery Manager I
hace 4 semanas
Ciudad de México Xerox A tiempo completo-Purpose:- Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost...
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Service Delivery Manager
hace 2 semanas
Ciudad de México Avaya A tiempo completo**About Avaya**:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...
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Manager, Service Delivery
hace 3 días
Ciudad de México TTEC A tiempo completoManager, Service Delivery**Manager Service Delivery**Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great...
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Service Delivery Manager
hace 8 horas
Ciudad de México STRATESYS A tiempo completoCon más de 25 años de experiencia, más de 1.500 proyectos ejecutados y un sólido recorrido en el desarrollo de soluciones de negocio, Stratesys se ha consolidado como una multinacional referente en consultoría tecnológica y uno de los principales especialistas en el ecosistema SAP.Nos encontramos en búsqueda de un Service Delivery Manager en México....
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Service Delivery Manager
hace 3 semanas
Edo. de México Avaya A tiempo completo**About Avaya**:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...
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Senior Manager, Service Delivery
hace 4 semanas
Ciudad de México TTEC A tiempo completoSenior Manager, Service Delivery**Senior Manager, Service Delivery**Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City you’ll be a part of bringing humanity to business.experienceTTECOur employees have spoken. Our purpose, team, and...
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Service Delivery Manager
hace 7 días
Ciudad de México Oracle A tiempo completoSDM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud,...
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Service Delivery Manager – IT Consulting
hace 8 horas
Ciudad de México Sngular A tiempo completoEn SNGULAR buscamos un/a Service Delivery Manager senior con experiencia sólida en consultoría IT, responsable del delivery operativo de proyectos y de la gestión de consultores en modalidad Time & Materials (T&M).Este rol es clave como puente entre Operaciones, Clientes y Business Managers, con impacto directo en rentabilidad, satisfacción del cliente y...
