Intake Representative

hace 3 semanas

Guadalajara, México Intugo A tiempo completo

_**JOB DESCRIPTION**:_Premier Disability Services is looking for Intake Representatives to join our growing team This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. This position provides high-quality telephonic support to potential new law firm/attorney customers through a legal intake process. You will follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis- Properly complete the intake form using our proprietary Customer Relationship System (CRM)- Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards.- Positively promote and sell the benefits of using our services to all prospects.- Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures.- Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs.- **DEPARTMENT DESCRIPTION**:_- **Qualifications**:_- Previous experience in a direct customer contact position is preferred.- Customer service orientation; energetic and outgoing personality.- Excellent written and verbal communication skills; Ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.- Multitasking skills and the detail-oriented focus required for a fast-paced environment.- Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.- BILINGUAL - English/Spanish a plus.- **MODALITY**:_Site- **SCHEDULE**_- TRAINING SCHEDULE: Monday to Friday 8:00 AM - 4:00 PM- WORKING SCHEDULE: Monday to Friday 8:00 AM - 7:00 PM (Nine-hour shift, 8:00 a.m. - 5:00 p.m., 9:00 a.m. - 6:00 p.m., 10:00 a.m. - 7:00 p.m.))BREAK AND LUNCH TIME: 30 minutes lunch and two breaks of 15 minutes- **INCOME**:_- BASE GROSS MONTHLY SALARY: $16,000- **BONUS AND COMMISSIONS DETAILS**_- MONTHLY GROSS PERFORMANCE BONUS UP TO $5,100 METRICS BASED ON INTAKES AND PERFECT ATTENDANCE TO BE ELEGIBLE. BONUS WILL BE PAYED ONCE A MONTH.- **PAYMENT PERIOD**:_WEEKLY- **BENEFITS**:_- FOOD STAMPS $1,500 PESOS- SAVINGS FUNDS 4%- CHRISTMAS BONUS 15 DAYS (INCREASES WITH TENURE)- ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARETipo de puesto: Tiempo completoSueldo: A partir de $16,000.00 al mesBeneficios:- Vales de despensaPago complementario:- Bono de asistencia- Bono de productividad- Bono de puntualidad- Bono mensualTipo de jornada:- Lunes a viernesLugar de trabajo: Empleo presencial

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