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About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.Job Description: Learning Experience ManagerThe Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.Responsibilities include but are not limited to:Maintain Training Schedule for Tijuana Sites: This is to be worked on daily to ensure transparency with other departmentsUpdate all Spreadsheets for rosters for Tijuana Team: This is to be worked on daily, as employees are added or deleted.Create Seats for New Training Staff: This includes updated job descriptions, duties, and pay rangesInterview for New Training Staff: This should include interview questions regarding skillset and cultureOnboard Training Staff: Complete overview of TaskUs culture and Job ExpectationsSet Job Expectations with Training Staff: This includes all policies and procedures for training staffGrade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measuredDevelop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certsObserve Training Staff during training classes: To maintain excellence in their performance, observations will be conductedProvide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praiseProvide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterlyProvide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job functionDocument information on each Training Staff Member: Maintain electronic records to each trainerReceive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training departmentCreate and maintain training methodologies for the training department: Find innovative ways to enhance the training experienceDevelop training courses to further educate current employees: To further educate our employees for possible higher positionsMaintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to productionEnsure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.**Qualifications**:Five years of training experienceTwo years of BPO management experienceTwo years of BPO ExperienceStrong written and verbal communication skillsStrong coaching and mentoring skillsStrong will to learn and adapt to quick changeStrong, confident, and effective verbal and written communication skills are required.Strong interpersonal, conflict management, and mentoring skillsAbility to work on a flexible schedule including weekends, holidays, evenings, and long hours.High energy, enthusiastic,
