Customer Service Representative
hace 2 semanas
**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Haydon Kerk Pittman **Posting Date**:Jun 25, 2025 - The Customer Service Representative is responsible for customer order entry and order fulfillment process, including analyzing and processing customer inquiries, orders, acknowledgements, returns, credits, debits, and requests for information regarding delivery, expedites, push outs, blanket order management, customer order forecasting and general order and process information. **What you will do**: - Establish and maintain good relations with HKP customers (internal and external) such as operations, engineering, sales, manufacturer’s sales representatives, accounting, and administration through various correspondence involved in processing customer inquiries and orders. - Review all incoming customer orders to ensure that the part number, quantity, product specifications and price are consistent with those stated in the quotation. Ensure**orders meet all Sarbanes Oxley compliance criteria. - Enter and process orders into operating system and advise customer and field sales of acknowledged ship dates as provided by the manufacturing plants. Advise customers of discrepancies between the quote and purchase order and work with them to obtain a revised, corrected copy of purchase order from customer. - Perform customer relation duties on products sold by acting as a liaison between the customer, field sales, and the Company to ensure customer satisfaction. Re-direct customers to appropriate departments and/or to the website for RMA requests. - Work with customers and operations for customers who request expedited delivery on orders to meet customer delivery requirements. - Coordinate with outside sales as appropriate. Forward copies of correspondence to the sales team, as well as manufacturer sale teams as necessary, to enable them to follow up on new business opportunities, quotes, and service problems. - Keep the Customer Service Supervisor informed with regard to unusual situations or particularly large inquiries, changes in shipment, or delivery trends that may affect Company sales. - Adjusts customer’s accounts or orders, based on complaints concerning billing, referring complaints of service failures to designated departments for investigation. - Attend online customer meetings, as needed - Identify opportunities for process improvement - Other duties as assigned **We are looking for**: - Associate degree (A. A.) or equivalent combination of education/experience - Minimum 2 years related experience and/or training - Strong ERP systems knowledge such as Oracle, Navision, and SAP - Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) - Skilled in reviewing customer purchase orders terms and conditions - Must demonstrate excellent internal and external communication skills and strong customer focus - Must be able to work well within a team or independently and demonstrate initiative to drive for results - Strong collaboration skills required - Must be able to travel
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Customer Service Representative
hace 4 días
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710**Business Unit**:Sensors & Fluid Management**Posting Date**:Aug 6, 2025- The Customer Service Representative will support the Customer Service and Sales teams with customer service duties for assigned major customer accounts. Duties to include but not limited to the accurate and timely execution of pricing, quoting,...
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Customer Service Representative
hace 2 semanas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Haydon Kerk Pittman **Posting Date**:Jul 30, 2025 - The Customer Service Representative is responsible for customer order entry and order fulfillment process, including analyzing and processing customer inquiries, orders, acknowledgements, returns, credits, debits, and requests for information...
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Customer Service Representative
hace 2 semanas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Haydon Kerk Pittman **Posting Date**:Jul 30, 2025 - The Customer Service Representative is responsible for customer order entry and order fulfillment process, including analyzing and processing customer inquiries, orders, acknowledgements, returns, credits, debits, and requests for information...
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Customer Service Representative
hace 2 semanas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Haydon Kerk Pittman **Posting Date**:Jun 25, 2025 - The Customer Service Representative is responsible for customer order entry and order fulfillment process, including analyzing and processing customer inquiries, orders, acknowledgements, returns, credits, debits, and requests for information...
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Customer Service Supervisor
hace 2 semanas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Haydon Kerk Pittman **Posting Date**:Jul 2, 2025 - The Customer Service Supervisor leads a team to drive excellent customer service, expedite orders, and provide follow up to support other manufacturing environments. This role also personally manages high priority new and existing customer accounts...
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Customer Service Supervisor
hace 2 semanas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Haydon Kerk Pittman **Posting Date**:Jul 2, 2025 - The Customer Service Supervisor leads a team to drive excellent customer service, expedite orders, and provide follow up to support other manufacturing environments. This role also personally manages high priority new and existing customer accounts...
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Warehouse Customer Service Agent
hace 1 semana
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Bison **Posting Date**:Aug 29, 2025 - The Warehouse Customer Service Agent serves as a vital link between warehouse operations and customers. This role ensures smooth communication, timely order fulfillment, and high levels of customer satisfaction by addressing inquiries, resolving issues, and...
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Customer Service Account Specialist
hace 4 días
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710**Business Unit**:Sensors & Fluid Management**Posting Date**:Aug 6, 2025- AMETEK Aerospace and Defense is seeking a strong Customer Service Account Specialist with a proven track record of success to join us in Reynosa, MX. The Customer Service Account Specialist will support the Sales team with customer service...
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Business & Operations Director Service Center
hace 15 horas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Sensors & Fluid Management **Posting Date**:Feb 24, 2025 - The Business & Operations Director for the Service Center is a key leadership role responsible for orchestrating and managing all aspects of service center operations to achieve excellence and performance that meet world-class standards....
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Customer Service
hace 7 días
Santillana Parque Residencial, México ROCKA Solutions A tiempo completo**Location**: Guadalajara, Jalisco **Company**: ROCKA Specialty Solutions **Type**: Full-time **Department**: Customer Service **Job Objective** Provide exceptional customer service by managing and following up on client orders, ensuring accurate processing, scheduling, and timely issue resolution. Maintain high service standards and coordinate effectively...
