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**Location**:Reynosa Tamaulipas, MX, 88710
**Business Unit**:Bison
**Posting Date**:Aug 29, 2025
- The Warehouse Customer Service Agent serves as a vital link between warehouse operations and customers. This role ensures smooth communication, timely order fulfillment, and high levels of customer satisfaction by addressing inquiries, resolving issues, and coordinating logistics.
- Responsibilities
- Provide updates on order status, shipping, and delivery timelines.
- Resolve complaints and issues related to orders, shipments, or inventory.
- Process incoming orders accurately using warehouse management systems.
- Track shipments and ensure timely delivery.
- Coordinate with warehouse staff to ensure order accuracy and fulfillment.
- Maintain records of customer interactions, transactions, and feedback.
- Generate packing slips, shipping labels, and inventory reports.
- Work closely with warehouse, logistics, and sales teams.
- Support project planning and execution related to warehouse operations.
- Identify inefficiencies in customer service or warehouse processes.
- Propose and implement solutions to enhance service quality.
- Requirements
- Bachelor’s degree in business, logistics, or related field preferred.
- 2+ years in customer service, logistics, or warehouse operations.
- Familiarity with supply chain processes and order fulfillment.
- Excellent communication and problem-solving skills.
- Proficiency in CRM software, warehouse management systems, and Microsoft Office.
- Strong attention to detail and organizational abilities.
- Customer-focused mindset.
- Adaptability and teamwork.
- Ability to work under pressure and meet deadlines.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
