Performance & Development Coordinator

hace 3 semanas


Hermosillo Centro, México Allegro Response A tiempo completo

Performance & Development Coordinator**Main Responsibilities**:- Lead and monitor a sales and customer service team’s daily performance.- Provide ongoing training and coaching to enhance sales and service skills.- Deliver daily feedback and one-on-one coaching to meet KPIs.- Track productivity, attendance, and service quality.- Implement strategies to meet and exceed sales, service, and retention goals.- Act as a liaison between management and agents, ensuring clear, goal-oriented communication.**Requirements**:- 2+ years of experience leading teams in call centers (sales, customer service, or tech support).- Advanced English (spoken and written).- Skilled in coaching and team development.- Results-driven and metric-focused.- Strong leadership and motivational skills.- Comfortable in a fast-paced, performance-driven environment.**We Offer**:- Stable company with 15+ years in the market.- Real opportunities for professional growth.- Competitive salary + performance bonuses.- Ongoing training and leadership development.- Goal-oriented and professional work environment.Tipo de puesto: Tiempo completoSueldo: $15,000.00 - $18,000.00 al mesPregunta(s) de postulación:- Nível de inglés por favorLugar de trabajo: Empleo presencial



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