Enterprise Customer Success Manager

Canonical is a leading provider of open source software and operating systems to global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We pioneer global distributed collaboration with 1200+ colleagues in 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person in interesting global locations to align on strategy and execution. We are hiring an Enterprise Customer Success Manager at Canonical. Customer success is a new strategic department focused on reducing risk and churn, facilitating adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers build trust with customers, provide outstanding experience navigating Canonical’s offerings, and align expectations with tailored solutions. Customer Segments Mass – SMEs or large businesses starting their journey with Canonical Focus – Large companies with established ARR Step Growth – high‑potential customers Location This role will be based remotely. Role Overview Onboard new customers and introduce them to products such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Elaborate and coordinate complex projects with developers, IT managers and decision makers across industries. Collaborate with Sales, Field Engineering and Support to deliver engagement plans that fulfil customer objectives. Manage a portfolio of customers in a specific geographic region, identifying growth opportunities or renewal risks in coordination with Sales. Run a disciplined weekly customer and business review process, prioritise blockers and drive resolution with product and engineering teams. Serve as a customer advocate internally, influencing product road‑maps, documentation, processes and people. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch‑points and activities. Qualifications Minimum 5 years of experience in IT, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration or IoT projects. Excellent presentation skills and ability to guide complex software discussions. Experience building and improving internal processes while delivering on customer projects. Team player capable of interacting across all departments and at all levels. Knowledge of agile methodologies. Proficiency in Spanish and Portuguese (written and spoken) with excellent command of English is highly appreciated. Additional skills that you might also bring Experience with Salesforce, Jira and other CRMs is a big plus. Compensation & Benefits Distributed work environment with twice‑yearly in‑person team sprints. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Team Member Assistance Program & Wellness Platform. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long‑haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of open source, publishing Ubuntu – one of the most important open‑source projects and a platform for AI, IoT and the cloud. Canonical recruits globally and sets very high standards for talent. Most colleagues work from home and this role offers a chance to challenge yourself and grow. Equal Opportunity Employer Canonical is an equal‑opportunity employer. We foster a workplace free from discrimination. Diversity of experience, perspectives and background creates better work environments and products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr