Hispanic America People Operations Leader

**Job Description Summary**: GE Healthcare es un innovador líder mundial en tecnología médica y soluciones digitales con más de 100 años de experiência en la industria de la salud y alrededor de 50.000 empleados en todo el mundo.Permitimos a los médicos tomar decisiones más rápidas e informadas a través de dispositivos inteligentes, análisis de datos, aplicaciones y servicios, respaldados por nuestra plataforma de inteligencia Edison. Operamos en el centro de un ecosistema que trabaja hacia la precisión de la digitalización de la salud, ayudando a impulsar la productividad y mejorando los resultados para pacientes, proveedores, sistemas de salud e investigadores de todo el mundo.This role will be the strategic leader of the organization responsible for the delivery of HR/People Operations (HR Lifecyle, Pay and Benefits) across the Hispanic America sub-region (LATAM, except Brazil). This is an exciting opportunity to build, grow and optimize a new organization that meets the needs of a newly independent medical technology company. The sub-region Leader will have full accountabilities for all activities within the sub-region, working as a customer focused P&L to drive productivity, reduce cost as well offer an effective contemporary service for GE HealthCare employees.**Roles and Responsibilities**The essential responsibilities of the sub-region Leader within GE HealthCare, People Operations include:- Establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach.- Develop strategy for an optimized ecosystem, building service delivery model for quality, cost, and compliance.- Provide leadership and development coaching for employees. Continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team- Inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, six sigma, LEAN, hire and retain exceptional talent for a high performing workplace.- Drive service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve.- Own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles.- Forecast demand changes and keep the People Operations organization proactive to drive continuous improvement.- Deploy resources to serve as case managers to enhance the employee experience through significant life events.- Drive continuous improvement across all elements of service delivery. Work with the Global Experience & Product Management Leader to drive activity to a self-service model. Leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter.- Identify simplification opportunities for more work movement into self-service and to increase focus on Moments that Matter.- In collaboration with peers, IT, and the business, define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization.- Leverage deep knowledge of region, industry, customer, and GE HealthCare People Operations products to provide contemporary, compliant services.)- Drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally- Drive GE HealthCare’s high standards of ethics and compliance across the organization- Maintain up-to-date contingency plans and business continuity plans as required- Create an environment of continuous learning and support for employee and organizational growth**Required Qualifications**- Minimum 6+ years’ experience in direct people leadership.- Prior professional work experience with demonstrated achievement and leadership in regional HR, and/or Operations/Service-oriented environment.- Lead proactive collaboration with industry experts and vendors as required to ensure aligned and strategic execution of vision.- Lead, coach and develop the regional leader teams by modeling a culture of continuous improvement regarding HR operational customer focus and process delivery.- Experience of team leadership and project management, strategic thinking, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation.- Make independent decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment