Associate, Generalist-maint
hace 3 semanas
Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.- Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We NeedWe are looking for an Automotive Call Center Agent who will play a critical support role in engineering top-notch products and services in a unique industry and at a rapidly growing organization.Are you:- Passionate about the automotive industry?- Someone who provides exemplary customer service?A Day in the Life- Make outbound calls to suppliers to provide processing and payment instruction as well as to help initiate service and service follow up- Process supplier and client pre-Approved invoices for payment- Provide service assistance on the electronic requests received from drivers, clients, and suppliers- Negotiate repair prices and review requests for compliance according to client policy and Element’s standard operating procedures- Issue authorizations for valid repairs to manage the client's vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum**Requirements**:- Bachelor's degree or technical career- Minimum 2 years of general automotive knowledge; preferably mechanic experience- PC skills including data entry and Microsoft Office suite- Organizational skills with the ability to prioritize and respond with a sense of urgency- Ability to research and resolve problems and make independent judgments- Ability to communicate effectively with suppliers or clients and internal personnel- Ability to work effectively in a team environment and be flexible to multitask between different work queues.What’s in it for You- The opportunity to grow your career.- Expand your knowledge of the business; and- Develop new skills- A culture of innovation, empowerment, decision-making, and accountability- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellnessWhat’s in it for You- A culture of innovation, empowerment, decision-making, and accountability- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)- Hybrid work environment for most positions- or call _- ._- Read more about our _- Culture_- ._- Learn about the _- Technology_- and _- Fleet Services_- we offer our clients._
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