Customer Support Representative

hace 1 semana

Hermosillo, México Intugo A tiempo completo

_This is a _**Remote**_ _position._**Job Title: Customer Service Agent****Responsibilities**:- Engage with Customers, tailoring interactions for an exceptional experience- Inbound and outbound calls for a pediatric dental network in the USA, handling patient appointments scheduling and appointment reminders.- Address customer needs.- Provide accurate information and resolve issues.- Handle feedback and complaints professionally, striving for Customer satisfaction.- Stay updated on regulations and policies.**Qualifications**:- High school diploma (Bachelor's degree preferred).- Previous customer service experience, healthcare industry experience a plus.- Excellent interpersonal skills, problem-solving abilities, and empathy.- Proficiency in customer service software and EHR systems.- Commitment to patient confidentiality and data security.**Benefits**:- Competitive compensation and benefits.- Opportunities for professional growth.- Join a supportive team dedicated to improving the patient experience.**Requirements**:- _**Equipment needs to hava : 16 GB ram memory, 25+mbps upload speed, have 2 Monitors, a headset and webcam**_- Have a dedicated space for work- Proven experience in a customer service role.- Advanced English and excellent verbal and written communication skills.- Strong interpersonal skills and ability to work well with diverse customers.- Patience, empathy, and the ability to remain calm and professional in challenging situations.- Ability to multitask and prioritize tasks effectively.- Commitment to providing outstanding customer service and resolving issues promptly.Tipo de puesto: Tiempo completoSueldo: A partir de $16,000.00 al mesBeneficios:- Vales de despensaPregunta(s) de postulación:- Cuentas con 2 Monitores?- Memoria Ram de tu equipo:Idioma:- Inglés Avanzado (Obligatorio)Lugar de trabajo: Empleo presencial

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