IT Customer Service--remote
hace 5 días
Service desk support:IT Task:- Resolve Connection Issues: Users frequently encounter various connection problems, such as issues with Wi-Fi, passwords, or even those related to their internet service provider. In such cases, I guide them through troubleshooting steps via a call, including assisting them with the installation of Remote Desktop to facilitate remote support.- Install Programs: Although I do not have direct access to install programs on users' devices, I provide them with a webpage where they can download all the necessary software. I ensure that they have clear instructions and support throughout the installation process to avoid any complications.- Restore Deleted Folders from Network Drives: When users need to restore deleted folders from network drives, I escalate these cases to FCE support. I ensure that the issue is documented thoroughly and follow up with FCE support to guarantee a timely resolution.- Delete or Move Profiles from One Virtual Machine to Another: For tasks involving the deletion or transfer of profiles between virtual machines, I refer these cases to FCE support. I coordinate with FCE support to ensure that the profiles are moved or deleted efficiently and securely, minimizing any disruption to the users.- Update Programs: I coordinate with FCE to update the single Windows image that is deployed across all virtual machines. This involves planning and scheduling updates to ensure that all virtual machines are running the latest software versions without causing significant downtime for users.- Access to AGS, Virtual Machine, VPN, or Network Drives: If users inquire about access to AGS, virtual machines, VPN, or any network drives, they need to be redirected to the Admin for assistance.Industry: Semi Conductors - Silicon Design & ManufacturingContract Type: On demandExpected quantity of hours a day: 4-5hsBulk of tickets are generated on the following times: 9-11am & 5-8pm PSTPay: From $10,000.00 per month**Language**:- English (required)
-
Customer Service Administrative
hace 2 semanas
México Remote Team Solutions A tiempo completo**Remote Team Solutions** is looking for your talent as a customer service representative.- Our company will provide you with all the technical equipment you need, it is a presential job from Monday to Friday during working hours._- The training is provided by our client and is paid for from day 1._- Experience of one year or more in the Customer Service...
-
IT Customer Service--remote
hace 7 días
Ciudad de México, CDMX SA technologies inc A tiempo completoService desk support: IT Task: - Resolve Connection Issues: Users frequently encounter various connection problems, such as issues with Wi-Fi, passwords, or even those related to their internet service provider. In such cases, I guide them through troubleshooting steps via a call, including assisting them with the installation of Remote Desktop to...
-
Customer Service Agent(Remote)
hace 1 semana
Ciudad de México Roomview Technologies Inc. A tiempo completo** Please submit resumes in English, resumes in Spanish will not be considered. This position is remote so anyone within Mexico can apply Roomvu is seeking a highly motivated, versatile person to help support our staff. This is a hands-on position, requiring excellent customer service skills, and the ability to learn multiple routes. Roomvu is a growing...
-
Customer Service Agent(Remote)
hace 3 semanas
Ciudad de México Roomview Technologies Inc. A tiempo completo** Please submit resumes in English, resumes in Spanish will not be considered.This position is remote so anyone within Mexico can applyRoomvu is seeking a highly motivated, versatile person to help support our staff. This is a hands-on position, requiring excellent customer service skills, and the ability to learn multiple routes. Roomvu is a growing...
-
Customer Service Representative
hace 1 semana
Ciudad de México Latino Legends A tiempo completoCustomer Service Representative (Remote - LATAM) Reports to: Customer Service Manager Job Type: Full-Time Salary: $1,500 – $1,700 USD/month About the Role: Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is...
-
Customer Service
hace 1 día
Ciudad de México Reclu IT A tiempo completo**Operation Analyst (Customer Service)**Como costumer Service contribuirás a comprobar y validar los datos de facturación de las campañas con la fuente correspondiente, realizarás validaciones básicas y harás un seguimiento con las partes interesadas internas correspondientes. Facilidad de palabra, atención al cliente. Resolver el problema de quienes...
-
Customer Service Agent(Remote)
hace 2 semanas
Ciudad de México Roomview Technologies Inc. A tiempo completo** Please submit resumes in English, resumes in Spanish will not be considered. This position is remote so anyone within Mexico can apply Roomvu is seeking a highly motivated, versatile person to help support our staff. This is a hands-on position, requiring excellent customer service skills, and the ability to learn multiple routes. Roomvu is a growing...
-
Customer Service
hace 24 horas
Ciudad de México Reclu IT A tiempo completo**Operation Analyst (Customer Service)** Como costumer Service contribuirás a comprobar y validar los datos de facturación de las campañas con la fuente correspondiente, realizarás validaciones básicas y harás un seguimiento con las partes interesadas internas correspondientes. Facilidad de palabra, atención al cliente. Resolver el problema de...
-
IT Support Specialist
hace 2 semanas
Ciudad de México Layers Logic IT LTD A tiempo completo**Job Description - IT Desktop Support Engineer****Role Overview**:We are looking for a skilled **IT Desktop Support Engineer** to provide technical assistance, resolve IT-related issues, and ensure smooth daily operations for end-users. This role requires strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced...
-
IT Service Desk Agent
hace 7 días
Ciudad de México DNSnetworks Corp A tiempo completo**Helpdesk Agent**: **Job Title**: Level 1 IT Service Helpdesk Agent (Experienced) **Department**: IT Support Services **Location: Mexico City** **Position Type**: Full-Time Language: Fluent English (required). **Overview**: We are seeking a reliable and technically adept **Level 1 IT Service Helpdesk Agent** with proven hands-on experience to join our...