Customer Service Agent(Remote)

hace 1 semana

Ciudad de México Roomview Technologies Inc. A tiempo completo

** Please submit resumes in English, resumes in Spanish will not be considered.

This position is remote so anyone within Mexico can apply

Roomvu is seeking a highly motivated, versatile person to help support our staff. This is a hands-on position, requiring excellent customer service skills, and the ability to learn multiple routes. Roomvu is a growing company and there will be opportunities to grow with the company into more senior roles, depending on performance.

**About Us**

Roomvu offers Automated VIDEO marketing, curated by A.I. which integrates trending topics with REALTOR brands to automatically produce, publish, and post unique videos on each REALTORS®’ social media channels. it generates leads for over 60,000 Real Estate Agents

You can also learn more in this short video

Our Global team of 40, has grown substantially over the past 2 years and we are excited to welcome you aboard the interview process.

In major cities, such as San Francisco, Seattle, Miami and the like, Roomvu footage is captured and prepared by local partners. They also include submarket reports for additional specificity.”

We are growing and we want you to be a partner in our adventure.

**Responsibilities**
- Increasing the number of user registrations
- Increasing the sales of our products and services
- Assisting new and existing customers with all of their inquiries and concerns
- Making and performing presentations for large groups of our users
- Reviewing and sending out marketing materials
- Answering service and support calls
- Scheduling and managing booking requests
- Providing exceptional customer support and service; this is just as important as sales tasks
- Ensuring that client issues are heard, and dealt with
- Facilitating customer transactions
- Tracking and reporting on sales numbers on a regular basis
- Creating plans to improve our sales operations
- Other miscellaneous tasks, from time to time

**Requirements**:

- Advanced English level
- Technologically savvy
- Customer service experience required
- Sales experience preferred but not required
- Marketing and social media experience is a plus
- Basic Computer skills (Internet and MS Office) Access to your own computer is required
- Access to a quiet space where you can take call in a professional manner is required.
- Must have excellent communication and organizational skills
- Able to multitask and work in a fast-paced team environment
- Maintain client confidentiality
- High school diploma or equivalent

**Salary**: $16,000.00 - $17,000.00 per month

**Experience**:

- customer support: 2 years (preferred)

**Language**:

- English (required)

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