Intake Specialist/customer Service Representative
hace 4 semanas
_**Our Company Core Values**:_We always fight for the WINWe prioritize doing the right thing and holding each other accountable.We deliver an exceptional client customer service experience.We respect others and emphasize professionalism.We always place our client’s interests before our own.We are consistent and focused on solutions.**INTAKE SPECIALIST****Position Summary**:The Legal Intake Specialist will be responsible for handling new client inquiries, chasing evening leads, and opening new cases using **Lead Docket** and **Filevine** general working hours will be between 11am and 7pm. This role is crucial in ensuring no potential client falls through the cracks, even outside traditional business hours.**Key Responsibilities**:- Opening files that are pending **Filevine** transmission inside of **Lead Docket**.- Answer and respond to inbound calls, web forms, texts, and chat leads from potential clients after-hours.- Promptly follow up on all evening leads using Lead Docket’s tracking system.- Qualify potential clients through thorough intake interviews.- Accurately enter data into **Lead Docket** and open new cases in **Filevine**.- Ensure all lead statuses and contact attempts are appropriately tracked and updated in real time.- Maintain a high standard of empathy, professionalism, and active listening to build trust quickly.- Escalate urgent claims or time-sensitive leads to Attorney on call- Perform data integrity checks to ensure accurate intake and case information.- Maintain confidentiality and compliance with legal and ethical standards.**Qualifications**:- Proficient and **fluent in Lead Docket and Filevine** (PREFERRED).- Excellent communication skills (both verbal and written).- Must be tech-savvy and able to multitask across multiple software platforms.- Ability to work independently and responsibly during overnight or late evening shifts.- Strong organizational skills and attention to detail.- Empathy-driven with a client-first attitude.Bilingual (English/Spanish) fluent English is REQUIRED.Pay: $229,000.00 - $287,000.00 per yearWork Location: In person
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Intake Specialist/customer Service Representative
hace 45 minutos
Residencial San Carlos, México Scott Vicknair, LLC A tiempo completo_**Our Company Core Values**:_ We always fight for the WIN! We prioritize doing the right thing and holding each other accountable. We deliver an exceptional client customer service experience. We respect others and emphasize professionalism. We always place our client’s interests before our own. We are consistent and focused on solutions. **INTAKE...
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Customer Service Representative
hace 2 semanas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710**Business Unit**:Sensors & Fluid Management**Posting Date**:Aug 6, 2025- The Customer Service Representative will support the Customer Service and Sales teams with customer service duties for assigned major customer accounts. Duties to include but not limited to the accurate and timely execution of pricing, quoting,...
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Customer Service Representative
hace 3 semanas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Haydon Kerk Pittman **Posting Date**:Jun 25, 2025 - The Customer Service Representative is responsible for customer order entry and order fulfillment process, including analyzing and processing customer inquiries, orders, acknowledgements, returns, credits, debits, and requests for information...
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Customer Service Representative
hace 3 semanas
Residencial Miraloma, México AMETEK, Inc. A tiempo completo**Location**:Reynosa Tamaulipas, MX, 88710 **Business Unit**:Haydon Kerk Pittman **Posting Date**:Jul 30, 2025 - The Customer Service Representative is responsible for customer order entry and order fulfillment process, including analyzing and processing customer inquiries, orders, acknowledgements, returns, credits, debits, and requests for information...
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Customer Service Representative
hace 4 semanas
San Luis Río Colorado, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Mexicali Branch****Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800****Complejo Tecnológico Nicoya****Mexicali, B.C. Mexico 21607**Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to...
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Customer Service Representative
hace 2 semanas
San Luis Río Colorado, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Mexicali Branch****Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800****Complejo Tecnológico Nicoya****Mexicali, B.C. Mexico 21607**Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to...
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Customer Service Representative
hace 4 semanas
San Luis Río Colorado, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Mexicali Branch****Carr.Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800****Complejo Tecnológico Nicoya****Mexicali, B.C. Mexico *******Customer Service is the heartbeat of Uline!As a Customer Service Representative, you'll dig into order details to...
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Customer Service Representative
hace 4 días
San Luis Río Colorado, Son., México Uline A tiempo completo**Customer Service Representative** **Pay from $32,000 pesos per month to $34,400 pesos per month** **Mexicali Branch** **Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800** **Complejo Tecnológico Nicoya** **Mexicali, B.C. Mexico 21607** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order...
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Customer Service Representative
hace 6 días
Rincón de San Felipe, México Solvo Global SAS A tiempo completoAs a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. **Key Responsibilities**: - Resolve customer issues and complaints with empathy and efficiency. - Provide accurate information...
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Customer Service Representative
hace 6 días
Rincón de San Felipe, México Solvo Global SAS A tiempo completoAs a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.**Key Responsibilities**:- Resolve customer issues and complaints with empathy and efficiency.- Provide accurate information...
