Learning Operations Program Manager

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.**Learning Operations Program Manager****Why we have this Role**Qualtrics is seeking an Operations Program Manager to own and improve our team’s operations, cultivate vendor relationships, manage our tech stack including our learning management system, and manage our customer and employee communications.**How You Will Find Success**You will ensure that our team delivers an amazing customer experience, as well as high-quality training content at scale. Do you love process improvement, care about efficiency and delivering amazing customer experiences, and want to work at a fast-growing tech company? If so, this could be the job for you.**How You’ll Grow**Part of the Product Marketing team at Qualtrics, the Xccelerate Team builds and delivers services that drive usage, renewal, and expansion by enabling customers to become Experience Management experts. The team works with thought leaders and experts at Qualtrics to democratize Qualtrics’ point of view on how to execute Experience Management. The team thinks digitally and globally, delivering training offerings that are available anytime, anywhere. The programs and services owned by this team have a significant impact on our customers’ success and Qualtrics’ bottom-line growth.**Things You’ll Do**- 60% - You will support our eLMS and other tools that equip Qualtrics customers and employees with digital product enablement content, certification programs, and webinars.- 20% - You will communicate with internal and external customers to answer questions, assist with invoicing, investigate technical issues, and improve the customer experience.- 10% - You will innovate on current processes and actively seek ways to improve the team’s efficiency.- 10% - You will work cross-functionally with other departments and key leaders to ensure alignment and success across the organization.**What We’re Looking For On Your Resume**- 2-4 years of experience in Digital Operations, Digital Workflows, Process Optimization, and/or related fields- Fast learner with technical aptitude that enables you to gain expertise across our systems, processes, and robust tech stack- Prior experience with Skilljar and Salesforce a plus- Exceptional attention to detail, very strong organizational skills and ability to be inventive- Excellent problem-solving skills and a history of driving efficiency within an organization- Track record of prioritizing and managing projects and following through on issues in a timely manner- Professional attitude and demeanor when interacting with others and a demonstrated willingness to go above and beyond for customers- Ability to communicate ideas effectively and rollout processes to a global team.- Thinks globally first, always designing processes for scale, longevity, and simplicity.**Our Team’s Favorite Perks and Benefits**- Competitive salary and performance bonuses- Wellness Reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.- Annual Experience bonus to be used for an “Experience” of your choosing- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.- Free food and drinks, and amenities like massage chairs, table tennis, and moreMust be legally authorized to work in the job location without Qualtrics sponsorship now or in the future.Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.Applicants in the United States of America have rights under Federal Employment Laws: Fami