Grocery Analyst

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:As part of the Grocery Delivery Operations team at DiDi, you'll play a key role in improving the overall performance of our on-demand delivery business across Latin America. Reporting to the Senior Manager of Performance, this role is focused on boosting Completion Rate and driving operational excellence for our grocery vertical. You’ll work in a fast-paced, collaborative environment where solving problems at scale and using data to unlock performance gains is at the heart of what we do. Get ready to roll up your sleeves, make decisions with impact, and grow alongside one of the most dynamic teams at DiDi.Role Responsibilities:- Identify and implement process improvements that enhance Completion Rate and reduce failed deliveries.- Partner closely with cross-functional teams (e.g., Product, BI, Operations, and Business Development) to uncover bottlenecks and co-design scalable solutions.- Monitor, analyze, and report key operational KPIs to surface insights and drive decision-making.- Design and build dashboards and tools to visualize data and track progress on performance initiatives (experience in Power BI, Tableau, or equivalent preferred).- Lead root-cause analyses of operational problems and propose short-term solutions and long-term improvements.- Drive experimentation and pilot projects aimed at improving store readiness, courier behavior, and overall fulfillment success.- Support launch and performance ramp-up of new stores in existing or new service areas.- Maintain clean, consistent data across store and order datasets; contribute to automations that simplify tracking and alerting.- Help define and document best practices to improve store and courier experience, enabling higher order completion and customer satisfaction.Role Qualifications:- 1-3 years of experience in operations, business analytics, consulting, or a high-growth tech environment.- Passionate about solving operational problems and delivering measurable impact.- Strong analytical mindset with experience using data to identify trends, diagnose issues, and support decisions.- Self-starter comfortable with ambiguity and fast iteration cycles.- Effective communicator who can simplify complex topics for different audiences.- Hands-on with tools like Excel (advanced), SQL, Tableau or Power BI; Python or R is a plus.- Experience with cross-functional collaboration and stakeholder management.- Fluent in English and Spanish.- Curious, humble, and eager to learn from both successes and failures.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re