Finops Grocery Specialist

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:We're looking for a data-driven, detail-obsessed FinOps Analyst to join our Grocery Delivery Ops team. You’ll own the reconciliation and financial accuracy of thousands of daily orders across LATAM, ensuring financial accuracy for our merchants.You will also support billing and payment processes; help ensure merchants are paid accurately and on time, and support internal teams to improve finance workflows.Role Responsibilities:- Reconcile order-level transactions across multiple systems (internal logs, payments, refunds, courier incentives, promos)- Design scalable dashboards and processes for daily financial tracking- Detect revenue leakage, mischarges, or SLA violations and drive resolution- Collaborate with Ops, Finance, and Product teams to align on business logic- Monitor financial KPIs such as gross margins, payout accuracy, and campaign ROI- Manage billing and payments for grocery partners- Work closely with commercial, finance, and tech teamsRole Qualifications:- 2+ years in financial operations, business analytics, or reconciliation roles- Bachelor’s degree in Finance, Accounting, or related field- Strong attention to detail and problem-solving skills- Strong skills in Excel/Sheets and SQL; Python is a plus- Comfortable navigating ambiguity in fast-paced environments- Familiarity with marketplace models (delivery, e-comm, ride-hailing) is a big plus- Fluent in Spanish and business-level English- Experience in e-commerce or retail is a plusEEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_