Sales Development Manager

At Mobile Industrial Robots (MiR), part of Teradyne, Inc., we’re revolutionizing internal transportation with our cutting-edge autonomous mobile robots. By automating workflows, we help people focus on what they do best and boost productivity. With over 370 employees and offices across North America, Europe, and Asia, we’re rapidly expanding. As part of our global team of innovators, you’ll work alongside skilled professionals at the forefront of automation. At MiR, you’ll have the opportunity to grow your career while contributing to real-world solutions that are transforming industries and shaping the future of automation with state-of-the-art internal transportation technology.**Do you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you enjoy problem-solving and working with customers?**Bring your **problem-solving skills** and **technical expertise** to our global Services organization and make your impact by providing onsite service solutions towards customer case resolution and preventative service programs. Be part of a growing team with a customer-first focus**We are changing the ground rules in automation - and it is being noticed**Universal Robots (UR) is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth. Our product is taking the industry by storm, receiving several industry awards. UR is a platform company of automation giant Teradyne corporation based out of Boston, MS.**Key Responsibilities of our future Service Sales Engineer**- Regional Sales Engineer for Queretaro, Mexico- Effectively communicate with all end users, distributors, system integrators, and various levels within the Universal Robots Company.- Responsible for allocated Service sales budget, order booking and long-term service contract execution on revenues. Collaborates with equipment sales processes to drive point of sales (POS) service offers and drive automation through sales force to achieve high attach rate.- Trains and coaches service sales representations on service sales and customer care process, sets targets and support team delivering targets via collaboration with Customers and our multiple distribution partners.- Value positions UR Care offerings and future value add offerings to Customers and partners, delivers proposal to end users and working with right levels of influencers and decision makers, wins the multi-year service contracts.- Coordinates service delivery in the region with field service engineers, tech support teams, remote service team, and factory repair centers- Utilizes various business and operations tools to drive world class sales - salesforce, field service module, service mobility and standard work.- Leads business reviews with customers and partners in the regions, develops and implements service maintenance service agreement (MSA) custom framework with all our key channel partners, collaborating with equipment (Cobot) sales team across the region.- Deliver high service levels to Customer demonstrated by repeat sale of service contracts, price gain yearly and high customer satisfaction scores.- Implement sales strategy using strategic sales tools and processes. Develop relationships at all levels within the Customers’ organizations and within UR.- Advocate for and Support the Customer, while aligning to the objectives of UR. Manage and grow the business for established and new customers. Create and implement sales strategy using strategic sales tools and processes. Develop relationships at all levels within the Customers’ organizations and within UR.**Minimum Qualifications**- High English proficiency is a must for this position.- 5+ years of regional service engineer or service sales experience in industrial equipment industry.- Experience in industrial automation, solution/project sales involving technical products would be an advantage- Strong sense of understanding of the value proposition by the end-users- People management in sales.- Valid Driver License.- Must possess strong communication skills and have a good understanding of cross-cultural differences- This position requires 50+% of traveling. Entire work time is conducted in an office setting with frequent travels to customers and partners.- Comfortable utilizing up-sell techniques via value and pain point based selling.- Demonstrated consistent record of meeting or exceeding sales goals.- In-depth knowledge of commercial compliance and risk management.**It’s you we are looking for**You are expected to come with an associate degree or higher in a technical field or engineering. Also, a minimum of 5+ years’ experience in robotics, or the industrial automation industry. A strong mechanical and electrical background. Previous field troubleshooting and r