E-commerce Analyst

Overview:**We Are PepsiCo**Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.PepsiCo México: Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know more**: PepsiCoJobsJoin PepsiCo, dare for better.**Responsibilities**:**The** **Opportunity**PepsiCo Customer Care Advocates deliver extraordinary care by promptly and accurately responding to customer inquiries. PepsiCo Customer Care Advocates strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.**Your Impact**As Support Agent your responsibilities would consist of**Functional Responsibilities**- Becoming the **single point of contact** for the local Call Center/Whatsapp Chatbot/InApp Chatbot to receive unsolved issues and provide feedback about them**First contact resolutin** on topics that can be handled directly on Customer Engagement Portal (CEP):- Phone Number Updates- Lock/Unlock Accounts- Validate Order Status- Validate Client StatusCreate new incidents in Service Now:- Classify Impact & Urgency for each incident- Categorize incidents: Internal, Local, Global- Follow up each incident until resolution- Use active communication channels to notify customers of resolutionQualifications:**Who Are We Looking For?**- Fluent in English- Ability to adjust to constantly-changing technology, processes, and team structures- Sets high standards of performance for self, assuming personal responsibility and accountability for successfully meeting objectives- Strong proficiency in computer systems and data entry- Ability to work with mínimal supervision- Superior problem solving and analytical thinking skills**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs.- Internal digital platforms that promote self-learning.- Development programs according to Leadership skills.- Specialized training according to the role.- Learning experiences with internal and external providers.- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.- Financial wellness programs that will help you reach your goals in all stages of life.- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.