Claims Associate, Hoa

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.- The future is bright for the Porch Group, and we’d love for you to be a part of it, as our- Homeowners of America| Claims Associate- THE POSITION- Claims Associate is a critical position responsible for assisting and interacting with insureds, claimants, adjusters, agents, underwriters, examiners, contractors, restoration and other vendors and experts in a team environment.WHAT YOU DO- Providing excellent customer service- Confirming policy coverage- Obtaining critical claims information and setting up a claim in claims system (PTS)- Answering incoming phone calls- Submitting claim and inspection request to adjusters and vendors- Investigates prior claims and related information for adjusters- Investigates weather and storm information using the internet- Supports mail distribution, filing and scanning- Managing diary entries- Maintaining positive internal and external work relationships- Assisting insureds, agents, and claimants with information on a claim, questions or concerns when appropriate- Inputting expense and claims checks as needed- Supporting the Claims Department- WHAT TO EXPECT:- Quick recruitment process through video calls.- Pay rate: MXN 119.00 an hour- Training: paid initial training, as well as ongoing training to help you develop in your role and career.- Career path: this is only the beginning We offer real opportunities for career growth as our team keeps on growing- Support: You’re working from home, but not alone Your team is available in real-time to help you be successful- Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic Spend more time at home, where your family needs youWHAT YOU BRING:- High School Diploma or GED required- Minimum of one year of related claims or customer service experience preferred- Exceptional customer service skills- Ability to work independently with little employee supervision- Gathers and analyzes information skillfully- Follows policies and procedures- Sets up claims and submits to adjusters in a timely manner- Manages difficult or emotional customer situations- Shows empathy- Maintains confidentiality- Writes clearly and informatively- Demonstrates accuracy and thoroughness- Works with integrity and ethically- Prioritizes and plans work activities- Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.- Equipment: a laptop (or a desktop computer) and an internet connection that- meet our minimum requirementsLI-FQ1LI-DNPLI-RemoteWhat’s next?Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.