Team Lead

hace 3 semanas

Desde casa, México Revolut A tiempo completo

**About Revolut**People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.**About the role**Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut doesWe’re looking for a super-skilled Team Lead to work with the Phone Support team. Someone who understands what it takes to motivate and lead a team. Someone who'll help management with hiring, training, and updates on team performance.If you’re ready to stop providing a service and join us in delivering WOW to our customers instead — let’s get in touch.**What you’ll be doing**- Managing and leading a team of employees- Communicating company goals, safety practises, and deadlines to the team- Motivating team members and assessing performance- Helping management with hiring, training, and team performance updates- Communicating concerns and policies among management and team members- Searching for process/procedure optimisation and team work improvement- Meeting company SLAs- Performing effective people management, including one-to-ones, coaching, and career development)- Monitoring and controlling operations daily/weekly (with timely reactions to various situations)- Performing deep-dives on SLAs and providing RCA/trends/actions for their improvement- Acting as point of contact for any internal and external escalations**What you'll need**- Fluency in English and Spanish- Prior customer support experience- 1+ year of experience in managing a team (5-10 FTEs)- Experience leading projects- Exceptional understanding of customer service, technical issue resolution, and support best practices- Empathy and love for helping people- Excellent attention to detail and analytical skills- To be driven and self-motivated with a highly flexible team player attitude- To be a self-learner with an independent, problem-solving approach- A bachelor's degree or equivalent- A proven track record of improving SLAs for support teams- Experience working with data analysis and dashboards- Exceptional communication, numeracy, and IT skills**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._Notice: This is a remote position based in Mexico.

  • Learning & Development Team Lead

    hace 4 días

    Desde casa, México Team International A tiempo completo

    **Description** **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to...

  • Learning & Development Team Lead

    hace 2 días

    Desde casa, México Team International A tiempo completo

    **Description****About Team International**We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to...

  • Working Team Lead

    hace 5 días

    Desde casa, México Helpware A tiempo completo

    About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Senior/data Team Lead

    hace 1 semana

    Desde casa, México IQVIA A tiempo completo

    **Job Overview** Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer...

  • Sr. Data Team Lead

    hace 2 semanas

    Desde casa, México IQVIA A tiempo completo

    Job Overview Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer...

  • Java Team Lead

    hace 2 semanas

    Desde casa, México EPAM Systems A tiempo completo

    We are looking for a Java Lead Developer - Resource Manager (people-oriented Java developer with past technical experience) to work collaboratively with People Managers, Technical Interviewers, and Staffing Managers.RESPONSIBILITIES- As a lead developer- You will be responsible for the implementation of different types of functionalities described in design...

  • Property Maintenance Regional Team Lead

    hace 1 semana

    Desde casa, México Evernest A tiempo completo

    **Property Maintenance Regional Team Lead** at Evernest **COMPANY OVERVIEW** Build Systems. Drive Results. Lead the Future of Maintenance Operations. At **Evernest**, we don’t just manage homes—we’re redefining property management. With over **24,000 properties under management** across **50+ markets**, we’re on a bold path to manage **250,000...

  • Data Engineering Team Lead

    hace 1 semana

    Desde casa, México TechBiz Global GmbH A tiempo completo

    **About TechBiz Global**TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.With headquarters in Germany...

  • Implementation Team Lead

    hace 3 semanas

    Desde casa, México HighLevel A tiempo completo

    **About Us**HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries....

  • Geo Onboarding Team Lead

    hace 1 semana

    Desde casa, México SafeGuard Global A tiempo completo

    Job Description:The GEO Onboarding Team Lead will manage a team of assigned Client Service and Onboarding Specialists overseeing attainment of team KPIs, training, and assistance with client and worker esclations. The GEO Onboarding Team Lead should have excellent interpersonal and leadership skills in order to create an atmosphere of high-performing,...