Service Desk Quality Lead: Elevate Customer Experience

Descripción del trabajo We are seeking a dedicated and detail-oriented Service Desk QA Lead to join our team. In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction...

A leading medical technology company located in Mexico is seeking a motivated Service Delivery Associate Specialist to join their IT Service Desk team. This role is pivotal for providing technical assistance to internal users, resolving issues related to hardware and software. The ideal candidate has 2-3 years of IT support experience, strong communication...

A global technology company in Mexico is seeking a Help Desk professional to provide technical support and liaison services. The candidate will be responsible for training the help desk team, ensuring high-quality customer service, and managing technical issues. Responsibilities include maintaining documentation, auditing analyst calls, and troubleshooting....

A global technology company is seeking an SD Manager to oversee help desk operations and ensure high-quality service delivery. Your role will include managing staff, implementing best practices, and liaising with business units for operational excellence. The ideal candidate will have extensive experience in help desk management, problem resolution, and...

A global technology company is seeking a motivated Service Desk professional in Mexico to provide first-level IT support. Responsibilities include responding to user requests via phone and email, troubleshooting hardware and software issues, and assisting with onboarding. Qualifications include a high school diploma, customer service experience, and...

About the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...

A leading IT services company is seeking a Customer Service Representative to handle customer inquiries and convert them into passionate advocates. The ideal candidate will have 1-4 years of experience in customer service and possess excellent communication skills. Responsibilities include managing customer interactions, processing orders, and leading a team...

A leading educational technology company in Mexico is seeking a Director of Technical Support. This role involves overseeing technical support operations and ensuring exceptional customer service delivery. Candidates should have over 5 years of experience in a SaaS environment, proficiency in English and Spanish, and strong leadership skills. The position...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...

CUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...