Senior Help Desk Tech Lead — IT Service Excellence

A global technology company is seeking an SD Manager to oversee help desk operations and ensure high-quality service delivery. Your role will include managing staff, implementing best practices, and liaising with business units for operational excellence. The ideal candidate will have extensive experience in help desk management, problem resolution, and...

OverviewMust have more than 5 years of experience in IT Service Desk as a Team Lead- Should have managed service desk operations in his/ her current role- Experience of working in an IT Contact Center/Service Desk support- Understanding of the Business situation and capability to address issues- Shows flexibility/ownership & works under pressure situation-...

Descripción del trabajo We are seeking a dedicated and detail-oriented Service Desk QA Lead to join our team. In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...

IT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...

A healthcare technology company is seeking a motivated Service Delivery Associate Specialist for its IT Service Desk team in Mexico, Jalisco. The ideal candidate will act as the first point of contact for internal users, resolving issues related to hardware, software, and systems. The position requires 2-3 years of IT support experience and strong...

IT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...

About the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...

A leading medical technology company located in Mexico is seeking a motivated Service Delivery Associate Specialist to join their IT Service Desk team. This role is pivotal for providing technical assistance to internal users, resolving issues related to hardware and software. The ideal candidate has 2-3 years of IT support experience, strong communication...

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while...