Customer Success Manager Enterprise | México

hace 2 meses


distrito federal, México Blip México A tiempo completo

Blip es una empresa brasileña de tecnología que llega a México y España para trabajar en el mercado local en conjunto con nuestros socios comerciales como Apple, Google y Meta. Queremos desarrollar los mejores chatbots para que las empresas los puedan poner a disposición de sus clientes y con ello generar mejores experiencias de usuario.

Como Sr Customer Success Manager en Blip, serás la persona responsable de acompañar al cliente en toda la jornada, garantizando una adopción de los servicios contratados, donde se muestre un verdadero valor para nuestros clientes, garantizando así su satisfacción para lograr una retención y fidelización. También serás el punto de contacto para temas clave que garanticen su operación con BLIP.

Responsabilidades e atribuições

Tus funciones:

  • Entender las necesidades y objetivos del cliente, para garantizar el cumplimiento de las mismas.
  • Ayudar a impulsar un rápido retorno de la inversión en la solución de Blip para el cliente.
  • Crear relaciones a largo plazo con los stakeholders principales.
  • Realizar reuniones programadas regularmente con las partes interesadas clave para garantizar que se cumplan los objetivos del cliente.
  • Asegurar la satisfacción del cliente.
  • Monitorear el Customer Healthscore del cliente.
  • Organizar y coordinar internamente los recursos para cumplir con las expectativas del cliente y sus KPI´s.
  • Mantener una comunicación asertiva y constante con el cliente para lograr asegurar de que los contactos actúen como defensores de Blip a lo interno de su organización.
  • Comunicar los comentarios e ideas de los clientes que pueden ser una mejora o tendencia al equipo de producto, para que este pueda analizar la estandarización para los demás clientes.
  • Impulsar la participación del cliente y la asistencia a eventos / seminarios web relacionados con el negocio u otras actividades.
Requisitos e qualificações

¿Qué esperamos de ti?

  • Experiencia en atención a clientes enterprise.
  • Experiencia comercial o como ejecutivo de cuentas.
  • Experiencia en servicios digitales y/o SaaS.
  • Experiencia en la retención de los clientes.
  • Acelerar la adopción y garantizar el correcto funcionamiento y entendimiento de la solución.
  • Capacidad de autoaprendizaje.
  • Idioma Inglés.
  • Disponibilidad de viaje.

Harás una diferencia si tienes:

  • Conocimiento de la herramienta Hubspot.
Informações adicionais

Te ofrecemos:

  • Vales de Despensa Mensual;
  • Bono trimestral;
  • Trabajo Híbrido;
  • Apoyo de Home Office;
  • Horario laboral flexible;
  • Seguro de Gastos Médicos Mayores;
  • Minu y Gympass;
  • Pulpi: Adelanto de nómina o prestaciones;
  • Vacaciones 20 días (flexible).

Aquí ofrecemos una experiencia sorprendente, rápida e inteligente para tus clientes, porque Blip es el futuro

Somos Blip , una plataforma de interacciones inteligentes, donde las empresas se encuentran con los clientes en diversos canales de comunicación, como WhatsApp, Instagram, Facebook o en el chat de su sitio web.

Aquí tenemos un equipo de Blippers que viven la innovación en el día a día, con un punto de vista único para evolucionar los viajes de comunicación, siempre con la confianza de aprender más Y a nuestro ritmo, llegamos mucho más lejos

Somos expertos, inquietos y de buen humor , y así es como ofrecemos conversaciones al ritmo de las personas. Somos líderes del mercado en latinoamérica, con Blippers trabajando en diversos lugares del mundo, siempre con la confianza de llegar lejos

Todas las vacantes de Blip son inclusivas para todos los grupos de diversidad. ¿Abramos puertas para tu futuro? Estamos esperando tu candidatura

#J-18808-Ljbffr

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