Sales Service Manager

Requisition ID: 39222- Job Location(s): Mexico City, MXDanfoss is looking for an experienced Service Manager based in Monterrey. As our new Service Manager, you will be responsible to lead the activities of the sales team for the DrivePro part and D4 division in Mexico, perfect guidelines and procedures with commercial autonomy, seeking to support the board of directors in the communication and execution of sales strategies, services, and their P&L, manage portfolio of clients with high strategic potential and define the supply chain of our products and solutions in order to meet the needs of the market in question. Also to develop relationships and establish contacts with strategic clients, control sales realization, develop and make D4 area presentations, coordinate, develop and support DrivePro products in the market, responsible for updating CRM and pipeline, monitoring performance indicators, train, guide, charge, advise and develop the team of commercial sellers. Actively participate in professional civil associations according to the subsegments and act in accordance with the company's Ethics guidelines and its Quality Policy.**Responsibilities**:Responsibilities of this position include, but are not limited to, the following.- Reports, statistics and KPI control: Extract, prepare and analyze reports and statistics of the main performance indicators (KPIs) for sales, manage inventory numbers, overdue invoice volume and purchases, seeking to achieve business goals and monitor the main performance indicators (KPIs) and sales team quality.- Sales Proposal: Manage the preparation and sending of sales proposals (quotes) according to the clients' needs, and their monitoring in order to complete the sale, their subsequent management through sales orders, and the timely execution of the invoice.- Post Sales Service: Manage the support of products, solutions and services in the market for after-sales services and digital services. Develop contact with new and strategic clients, as well as end users, and promote participation in specialized fairs. Permanently explore the market in order to identify business opportunities that result in effective sales. Analysis of the macroeconomic environment and impacts on the market, in accordance with strategic sales decisions and business needs.- CRM Updates: Responsible for updating CRM and pipeline with activities and opportunities continuously, seeking to maintain sales information in real time so that it can serve as a database for the extraction of KPIs.**Background & Skills**:- First and foremost, you are a decisive and proactive person, who can communicate well at all levels.- _Bachelor´s degree on Mechanical & Electrical engineering or relevant experience _from a similar role in Sales / Sales Service.- Robust experience in Project Management related to the Post Sales Service.- Mexican market savvy.- High customer focus, negotiation, communication and leadership skills.- Experience with technical support & warranties management.- Proficient at English language**Danfoss - Engineering Tomorrow**:At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.Danfoss engineers solutions that increa