Regional Service Manager Americas
hace 1 semana
Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance.- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.- Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services.- Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function.- Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function.- Contribute to enabling operational excellence and continuous improvement in the Service quality across TT.- Own and drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs.**Major accountabilities**:- Role will ensure that all contracted SLAs of suppliers are being reported correctly and engage any challenges to ITSMO and drive improvements.**Key performance indicators**:- Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY.- No major business disruptions, Responsiveness and Recovery Speed of critical incidents / issues in business.- Speed and agility in delivering services to users.- Operational targets, SLAs and KPIs are met.- Operational efficiencies delivered through suppliers and level of process control. & Learning Agility, Ability to evaluate and launch new services & capabilities.- Productivity gains and defect reduction through continuous improvement. & Automation led Programmable Infrastructure and Platform Services.- Establish a Technical Vision, clear strategy, and execution against the plan.- Compliance level of applicable IGM/ISRM policies.**Minimum Requirements**:**Work Experience**:- Financial Management.- Supporting Quality activities / issues.- Strong cross functional leadership.- Risk.- Ambiguity.- Patient/client driven with excellent communication skills.- Operations Management and Execution.**Skills**:- Budget Management.- Communication Skills.- Incident Management.- IT Governance.- IT Service Management.- Performance Management.- Problem Solving Skills.- Quality Assurance.- Stakeholder Management.You’ll receive:Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.Why Sandoz?Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do moreWith investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.Join usCommitment to Diversity & Inclusion (hard coded in Workday):We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.nullnull
-
Regional Service Manager Americas
hace 2 días
INSURGENTES (Sandoz), México Sandoz A tiempo completoJob Description Summary- -Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance. -Govern the service operations, service transition, quality, compliance, and audit readiness of services...
-
Rlt Regional Logistics Lead
hace 1 semana
Insurgentes, México Novartis A tiempo completo**Summary**: Location: Mexico City #Hybrid About the Role: Responsible for setting the regional logistics strategy and end-to-end accountability for logistics operations for Novartis Radio Ligand Therapy (RLT) products from manufacturing sites to treatment sites in the AMERICAS region. Operations may include ensuring a lean and efficient process from...
-
P2p Service Delivery
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Dirigir la función de FRA en un país en varias divisiones O dirigir una línea de servicios/proceso/área/tecnología de FRA y asegurar la entrega del servicio de principio a fin en todas las divisiones de Novartis**About the Role**:Location: Hybrid. CDMX- Your key responsibilities:- Service Delivery:- Proactive management of Regional (multiple...
-
Procure to Pay Service Delivery Lead
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Dirigir la función de FRA en un país en varias divisiones O dirigir una línea de servicios/proceso/área/tecnología de FRA y asegurar la entrega del servicio de principio a fin en todas las divisiones de Novartis**About the Role**:Location: Hybrid. CDMX- Your key responsibilities:Service Delivery:- Proactive management of Regional (multiple...
-
Regional Category Manager Meetings and Events
hace 4 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Location: Mexico City #HybridAbout the Role:The Regional Category Manager for the Meetings and Events category is responsible for overseeing and managing all aspects related to meetings and events procurement within the organization. This role requires a strong focus on innovation, cost savings, stakeholder engagement, supplier management,...
-
Tcm - Treasury Manager Americas
hace 2 semanas
Insurgentes, México Sandoz A tiempo completoAs a newly listed, independent organization, we have an exciting, once-in-a-career opportunity to set our own path forward.The Treasury Manager - Americas will oversee cash management operations for SANDOZ Group entities, ensuring optimal cash positions and adequate liquidity while effectively managing payments, receipts, and financial risks. This role...
-
Privacy Lead, Americas
hace 4 días
Ciudad Insurgentes, Baja California Sur, México QuidelOrtho A tiempo completoThe OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with...
-
Regional Procurement Category Manager, Fleet
hace 20 horas
Insurgentes, México Novartis A tiempo completo**Summary**: Location: Mexico City #Hybrid About location: The Regional Procurement Category Manager, Fleet plans and leads all strategic and operational aspects within the category of Fleet, across divisions, on a regional level and develops proposals for strategic business decisions. **About the Role**: **Major accountabilities**: - Demand management:...
-
Regional Sales Manager
hace 5 días
Insurgentes, México Johnson Controls A tiempo completo**Objectives of this Role** - Managing both our existing sales pipeline and developing new business opportunities at specific high potential vertical markets (builders, telcos, insurance, banking, and others) - Develop and execute strategies to position new products and cloud services into the regional market - Take a lead role in the development of...
-
Assoc. Dir. Ddit Us&i Bp Americas
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**: LI-Hybrid The Business Partner for Marketing and Customer Engagement in Latin America and Canada drives and ensures that IT global and local (where applicable) demand is captured from business and collaborates with other IT functions to ensure quality services are delivered to stakeholders as per agreed service descriptions. This role acts as...
