Analista Help Desk
hace 3 semanas
Overview:As the newest member of our Information Technology department, you will be responsible for the proper follow up and resolution of tickets submitted by our users. In a teamworking environment, you will be responsible for the proper functionality of software and hardware components from our operative and administrative staff.**Responsibilities**:- Receiving assignments through our Ticket System, which will document the following info- Computer name/Agent location- Problem being experienced- Assistance required:- Relocation of PC’s- Software installation- Computer/software configuration- Receipt/delivery of computer equipment- Working onsite at any of the Baja Call Center sites directly with agents, supervisors, admins, and other IT staff, in order to troubleshoot and resolve issues that are not able to be completed remotely- Accurately keeping track of incoming and outgoing inventory- Sharing newfound Information with IT Staff- Reporting and troubleshooting campaign outages**Requirements**:- 1+ years of experience in Helpdesk at level 1 or level 2- Experience with IT ticketing systems- Experience in 200+ HC environment- English level Intermediate (Verbal & Written)- Technical or BA in Computer Science or related fields- Desired experience with: Imaging software (Clonezilla, Symantec Ghost Server or similar). Endpoint management software (Manage Engine Desktop Central or similar). Endpoint Security software (BitDefender, McAfee or similar). Enterprise ticketing system (FreshDesk, Service Desk Plus or similar)Tipo de puesto: Tiempo completoSalario: $4,500.00 a la semanaHorario:- Turno de 10 horas
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Gerente Help Desk
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Tijuana, México Santander A tiempo completoGerente Help Desk Tijuana, Mexico **WHAT YOU WILL BE DOING** Supervisar y vigilar las acciones de inversión del área, a través de la operativa diaria de solicitudes de inversión de los clientes y asesorando a los Ejecutivos, empleados de Sucursales y Zonales de Banca Plus con estrategias de inversión a ofrecer, con el objetivo de maximizar los...
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IT Help Desk Coordinator
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Tijuana, México Connempathy A tiempo completoThis is an IT help desk position for a company with a headcount of 300 associates, 100 of them have company equipment, you would also be coordinating with Cybersecurity and two other IT help desk team members under your umbrella.**Essential Duties & Responsibilities**:Provides remote technical support to users by researching and answering questions,...
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Help Desk
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Tijuana, México Empleando Mexico A tiempo completo**Vacante para la empresa Empleando Mexico en Tijuana, Baja California**:Join our great team!Important Contact Center is looking for your talent in Tijuana as a Help Desk Agent.Functions:- Attention and follow-up to customer requests- Reservation, confirmation and changes of appointments- Preparation of reports- Closing of sales**Requirements**:- Advanced...
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IT Help Desk Leader Mérida Bilingüe
hace 5 días
Tijuana, México Reclutamiento IT A tiempo completoSomos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe para atención a incidencias de los equipos de Mexico y EEUU. - Crecimiento...
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Analista Help Desk
hace 3 semanas
Tijuana, México Brier & Thorn Mexico A tiempo completoThis is a fast paced industry and clients demand the highest levels of service from our global help desk team. This is a junior position with excellent career opportunities to progress within the business.**Position responsibilities include**:- Be an escalation point to other divisions- Work on open tickets to resolution and/or develop workarounds until...
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Analista Help Desk
hace 2 semanas
Tijuana, México Brier & Thorn Mexico A tiempo completoThis is a fast paced industry and clients demand the highest levels of service from our global help desk team.This is a junior position with excellent career opportunities to progress within the business.**Position responsibilities include**:- Be an escalation point to other divisions- Work on open tickets to resolution and/or develop workarounds until...
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hace 6 horas
Tijuana, México ITJ A tiempo completoThe Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through ServiceNow . This role supports both day-to-day troubleshooting ( e.g., software, access, and endpoint issues ) and fulfillment requests (e.g., license assignments and access group management ).Working remotely, the...
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Help Desk Support
hace 9 horas
Tijuana, México ITJ A tiempo completoThe Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through ServiceNow . This role supports both day-to-day troubleshooting ( e.g., software, access, and endpoint issues ) and fulfillment requests (e.g., license assignments and access group management ). Working remotely,...
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hace 1 día
Tijuana, B.C., México ITJ A tiempo completoThe Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through ServiceNow . This role supports both day-to-day troubleshooting ( e.g., software, access, and endpoint issues ) and fulfillment requests (e.g., license assignments and access group management ). Working...
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Analista Help Desk
hace 7 días
Tijuana, México AMCO A tiempo completoEn nuestra empresa, nos enorgullece ser una organización dinámica y flexible, comprometida con el crecimiento laboral de nuestros empleados. Como Analista de Soporte Técnico, tendrás la oportunidad de formar parte de un equipo apasionado y colaborativo, donde tu trabajo será fundamental para brindar un excelente soporte técnico a nuestros...
