Digital Service Manager
hace 5 días
Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_We are currently seeking an experienced professional to join our team in the role of **Digital Service Manager**The Digital Service Manager is accountable for all aspects of service delivery, 24/7 operations, effective monitoring, logging and alerting. As well as working with global support teams helping coordinate, triage, diagnose, recovery and avoidance of outages within the DevOps enabled cross-functional teams.**Principal responsibilities**- Ensure that an effective support model is built and iterated on within the cross functional teams.- Ensure that the support model is well understood by internal and external stakeholders.- Ensuring effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams- Including managing the relationship with dependant systems.- Building and maintaining great working relationships across all internal and external stakeholders.- Identify any necessary changes to the contingency / resilience requirements during the life on an service.- Managing the demise of any components or services that are no longer required.- Ensure the IT Service is meeting expectations:- Supporting and promoting a culture of continuous monitoring by recording and publicising a services performance against stated service quality attributes.- Take responsibility for responding proactively to deviations from agreed quality standards.- Review business satisfaction levels with the Business and Markets.- Acting as primary co-ordination point for service issues escalated by external support teams.- Driving incident resolution - technology or process, across technology teams, stakeholders and management where required.- Being accountable for the Service Excellence and Problem Management processes.RequirementsYou’ll achieve more when you join HSBC.**Issued By HSBC Electronic Data Processing (India) Private LTD
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