Customer Service Representative
hace 3 semanas
Answer your calling and take the lead at our company. As a member of our Call Center team, you’ll work at the center of the action and redefine how customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.Delivering best-in-class service is just the beginning. As a Bilingual Customer Service Representative, Credit & Collections, you’ll be part of a team of professionals dedicated to keeping our customers connected.Help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet). Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources. Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints. Provide premier customer service by working with various groups for billing, message, and issue resolutions. Advance your skill set by working in one or more of the multiple queues over various customer contact channels.**To be successful working on our Credit and Collections team, you’ll need to**:- Have effective communication and negotiation skills, being able to overcome objections and find solutions.- Be capable of managing to a variety of customer emotions and requirements.- Establish positive relationships with customers during every interaction.- Listen, respond, and resolve consistently on every call throughout your shift.- Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.- Advanced Conversational English to converse seamlessly with U.S. customers.- Personal Computer experience with Microsoft Windows and Office.- High school completion or one year of customer service.- Ability to work anytime during operating hours with two days off per week; we operate 7am to 9:15 pm Monday to Saturday.- Previous experience in billing, collections, or similar roles is highly desired.***What’s in it for you? Start with the paycheck Our monthly compensation package is**:- Base Salary: MXN$18,225- Grocery voucher MXN $2,918- Restaurant voucher MXN $1,912***In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards**:- New Hospitalization indemnity and Funeral Insurance- 50% discount on five lines of AT&T Wireless service.- Vacation days, plus three personal days, life insurance, onsite medical and more.- Paid starting from your first day of training, including benefits.- Daycare discounts with participating child care centers.- Work from Home Support Allowance.**When will training take place?**If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. mobile**Is this a Work from Home Job?****What should my availability be?**This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.
-
Customer Service Representative
hace 2 semanas
Naucalpan, México TECH - KLISH MEXICO A tiempo completo_Forma parte de nuestro equipo como..._**Customer Service Representative****Requisitos**:- Licenciatura en administración- Experiência como customer service o puesto a fin.- **Ingles avanzado**:- Saber conducir auto (Indispensable)**Te ofrecemos**:Sueldo base de acuerdo a conocimientos y experiência + Atractivas comisiones ¡Sin tope!Prestaciones de...
-
Customer Service Representative
hace 2 semanas
Naucalpan, México The Functionary A tiempo completoThe Functionary is looking for a Customer Service Representative. This is a hybrid position.**About the company**The Functionary is a leading provider of business process support services to consumers, small business, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to...
-
Customer Service Representative
hace 2 semanas
Naucalpan, México The Functionary A tiempo completoThe Functionary is looking for a Customer Service Representative. This is a hybrid position. **About the company** The Functionary is a leading provider of business process support services to consumers, small business, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to...
-
Customer Service Representative
hace 1 semana
Naucalpan de Juárez, México Ford Motor A tiempo completoAre you passionate about delivering exceptional customer experiences and building lasting relationships? We're seeking dedicated individuals to join our team, providing vital support to US Ford vehicle owners with their financing needs. If you thrive in a collaborative environment, embrace continuous learning, and are ready to make a tangible impact on...
-
Customer Service Representative
hace 2 semanas
Naucalpan de Juárez, México Ford Motor A tiempo completoAre you passionate about delivering exceptional customer experiences and building lasting relationships? We're seeking dedicated individuals to join our team, providing vital support to US Ford vehicle owners with their financing needs. If you thrive in a collaborative environment, embrace continuous learning, and are ready to make a tangible impact on...
-
Bilingual Customer Service Representative
hace 2 semanas
Naucalpan, México The Functionary A tiempo completo* The Functionary is looking for Jr. Customer Service Representatives. About the company: The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of...
-
Customer Service Representative Csr Naucalpan
hace 2 semanas
Naucalpan, México Nexum A tiempo completo**Vacante para la empresa Nexum en Naucalpan de Juárez, Estado de México**:** Vacante: Customer Service Representative (CSR) - Naucalpan****Descripción del puesto**:**Responsabilidades**:- Brindar atención y soporte a los clientes a través de diversos canales de comunicación.- Resolver problemas y quejas de manera eficiente, asegurando la satisfacción...
-
Customer Service
hace 4 semanas
Naucalpan, México Agiotech de Mexico SA de CV A tiempo completoEmpresa líder en la industria especializada en la producción y distribución de artículos de luminaria, te invita a formar parte su gran equipo ocupando el puesto de:**“Customer Service “****FUNCIONES**:l Responsable de atención al cliente (Customer service representative)l Atención al cliente.l Logística en transportel Contactar con el personal de...
-
Customer Service
hace 2 días
Naucalpan, México Agiotech de Mexico SA de CV A tiempo completoEmpresa líder en la industria especializada en la producción y distribución de artículos de luminaria, te invita a formar parte su gran equipo ocupando el puesto de: **“Customer Service “** **FUNCIONES**: l Responsable de atención al cliente (Customer service representative) l Atención al cliente. l Logística en transporte l Contactar con el...
-
Customer Service
hace 4 semanas
Naucalpan, México Maxima Apparel A tiempo completoJob Description At Maxima Apparel , we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer...
