Bilingual Customer Service Representative

hace 2 semanas

Naucalpan, México The Functionary A tiempo completo

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The Functionary is looking for Jr. Customer Service Representatives.

About the company:
The Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.

The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

**Responsibilities**:

- Respond to inbound calls for order placement
- Upsell and cross-sell additional items
- Answer inquiries via phone while maintaining and updating the customer database
- Maintain a sense of urgency in responding to the customer needs
- Be creative and go above and beyond when assisting our customers
- Accurate and efficient order entry and maintenance of customer files
- Ask probing questions and overcome objections
Mandatory requirements
- Associate degree or higher (preferred) or equivalent level of related experience (growth).
- 1 Year experience in customer service within a call center setting.
- Excellent communication skills necessary.
- Attention to detail and accuracy.
- Ability to process complex cases that require some independent judgment, performed under general supervision using department procedures and work instructions.
- Must be flexible to work within operating hours and cover weekends when needed.
We offer
- International work environment.
- Full-time, long-term, full time long term position.
- Growth opportunities within a staffing, multinational company.
- Great work environment.
- Salary above market standards.
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Tipo de puesto: Tiempo completo, Medio tiempo

Salario: $9,817.00 - $14,000.00 al mes

Beneficios:

- Caja de ahorro
- Vales de despensa
Horario:

- Turno de 8 horas
Experiência:

- servicio al cliente: 1 año (Obligatorio)
Idioma:

- Inglés (Obligatorio)

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