Customer Service Representative
hace 4 días
Are you passionate about delivering exceptional customer experiences and building lasting relationships? We're seeking dedicated individuals to join our team, providing vital support to US Ford vehicle owners with their financing needs. If you thrive in a collaborative environment, embrace continuous learning, and are ready to make a tangible impact on customer satisfaction, we invite you to apply and help us drive excellence. Qualifications Bachelor’s degree is preferred. Minimum scholarity: High School. Proven English proficiency – both spoken and written (preferably native English or language certification). Customer service mindset. Considerations Extensive on-site training lasts for 4 to 6 weeks. 4-day on-site worksite arrangement. Weekly schedule of 48 hours, US Holiday Calendar will be followed. Operation hours: Monday-Friday: 7am-7pm CST. Saturday: 7am-3pm CST. Candidates will be scheduled to work 48 hours per week within the operating hours listed above. Shift assignments may vary, and candidates must be available to work any time between 7am and 7pm CST, Monday through Friday and 7am to 3pm on Saturdays Responsibilities Provide positive customer experience to US Ford vehicle owners, while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self‑services available online. Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to: Manage call flow progression effectively to meet customer service level expectations while delivering best in class service. Utilize online knowledge‑based materials and navigate multiple applications to assist with call handling and decision making. Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes. Clearly explain process requirements and obtain required information from customers. Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date. Possess workplace agility: Remain knowledgeable and prepared for upcoming changes to processes and technology. Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels. Be prepared to engage and contribute positively to a collaborative, team‑based environment. #J-18808-Ljbffr
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Customer Service Representative
hace 6 días
Ciudad de México The Functionary A tiempo completoSummary of the position 1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information. 2. Resolving customer...
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Customer Service Representative
hace 6 días
Ciudad de México The Functionary A tiempo completoSummary of the position1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information.2. Resolving customer complaints:...
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Customer Service Representative
hace 1 semana
Juárez, Juárez, Chih., México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
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Customer Service Representative
hace 5 días
Juárez, Chihuahua, México The TECMA Group of Companies A tiempo completoCustomer service representatives are often a client's primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.A Customer Service Representative,...
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Customer Service Representative
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Ciudad Juárez, México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
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Customer Service Representative
hace 24 horas
Ciudad de México Esolutions A tiempo completoCustomer Service RepresentativeLocation: Azcapotzalco, Mexico City, Mexico (On-site).Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...
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Customer Service Representative
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Naucalpan, México TECH - KLISH MEXICO A tiempo completo_Forma parte de nuestro equipo como..._**Customer Service Representative****Requisitos**:- Licenciatura en administración- Experiência como customer service o puesto a fin.- **Ingles avanzado**:- Saber conducir auto (Indispensable)**Te ofrecemos**:Sueldo base de acuerdo a conocimientos y experiência + Atractivas comisiones ¡Sin tope!Prestaciones de...
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Customer Service Representative
hace 5 días
Juárez, Chihuahua, México The TECMA Group of Companies A tiempo completoPosition SummaryThe Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.RequirementsHigh school diploma or equivalent...
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Bilingual Customer Service Representative
hace 4 días
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...
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Bilingual Customer Service Representative
hace 3 días
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative**Location**: Hybrid**Reports to** : Customer Service Supervisor**Country** : Monterrey, Nuevo Leon, Mexico- **We offer**:_- _**Home office - **_including_ **the training **_- _**The company will provide the equipment**_- _**100% Paid training**_-...
