Site IT Technical Lead

**Site IT Technical Lead****ABOUT ASTRAZENECA**AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.**ABOUT OUR IT TEAM**Here our work has a direct impact on patients - transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining pioneering science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of workingand driving scale and speed to deliver exponential growth. Focused and committed, and backed with the investment to succeed, we’re driving cross-company change to disrupt the entire industry. Ours is a place to innovate, take ownership and run with it. You’re trusted to explore and to find new solutions, experimenting with groundbreaking technology and grappling with challenges in a modern technology environment that might never have been tackled before. It’s a dynamic and challenging environment to work in - but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that wormulti-functionally and inclusively together. Be part of a team that has the backing to innovate, disrupt an industry and change lives.**ABOUT THE ROLE?**The purpose of the Site IT Technical Lead role is to lead a local team of skilled & specialist IT professionals who will manage, deliver and actively drive improvements for the IT infrastructure, tools and services that directly support the workforce across their site. The role will have an in-depth understanding of ETS technologies and services as well as the delivery organisation, their operations, SPOC and engagement ways of working. In Liaison with technical/service capability owners they will document the technical landscape of the site ensuring its current and future performance will meet business need. They will document the workforce requirements at a persona level to enable effective delivery of world-class services including a thorough appreciation of the impact from IT on business critical activities for their site, including CMDB data. They will represent ETS (for demand and supply) via a network of site partners and site Leadership Team. They will have responsibility for consistency in delivery of AskIT, Onsite & VIP services for their site, they will also have responsibility for delivery of OCS Services directly aligned to the Operations IT & Onsite service strategies. They will be accountable for the proactive engagement and adoption of technologies by the workforce via effective communication and training in liaison with Service Owners or providers. They will manage any other locally sourced or specific services for their site and manage contracts tightly, ensuring efficiencies and CSI approach. They will ensure local IT teams in Marketing Companies are fully informed and engaged regularly as a network to support a globally consistent approach to services.**Key Accountabilities & Responsibilities****Service Delivery, Performance & Exploitation**:- ** Responsible** for the highest levels of user experience and satisfaction for all services delivered into their site including new service introductions which must have engaged with our ATS processes. Work with required teams and Service Improvement Lead on Site SIPs as required to increase satisfaction and Pulse scores.- ** Responsible** for proactively managing expectations and enabling colleagues to exploit our services at a site level through communication, education and awareness, referral to specific services that underpin delivery including Service Levels and leveraging of effective core IT processes.- ** Accountable **for service performance levels attainment of owned services, utilising standard global dashboards and visual performance management available media to see daily, weekly and monthly service attainment, risks and issues and linkage to service improvement plans.- ** Responsible** for driving service standards, engagement with globa