Customer Success Manager

hace 4 semanas


Ciudad de México Doctoralia Mexico A tiempo completo

Descripción de la empresa**DocPlanner is the fastest growing healthcare software-as-a-service in Europe specialized in digitizing the healthcare providers by redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Spain, Italy, Poland, Brazil, Mexico, Colombia, Turkey, Chile, Mexico, the CEE and other markets. We are now looking to expand with inspiring new team members in order to revolutionize healthcare**Descripción del empleoWhat are we looking for?Activities:- Lead and motivate the CS team according to the defined strategies and ensure retention and defined targets are known by the team.- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes- Perform initial onboarding process, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.- Reducing churn, improving customer adoption, securing upsells, building lasting relationships, and turning customers into product engaged.- Achieve/exceed target KPIs including but not limited to: renewal %, upsell %, engagement, churn, and CSAT.- Identify and forecast risk as well as growth opportunities within the portfolio.- Provide expert customer insight to Product Management, Marketing, and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates in our larger customers.- Work closely with Sales, Finance, People, and other Support teams to ensure an exceptional customer experience and take care of any customer issues.- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.**Requisitos**:- 2 years of account management (Managing up to 10000 client´s portfolio).- 2 years of Customer Service experience (up-selling and cross-selling on existing customers).- High computer literacy and new software.- Knowledge of customer success processes.- Experience in document creation.Información adicionalWhat benefits will you have?- Competitive Salary- Pantry vouchers- ️ Health Insurance- ✌ 22 free paid days- Stock Options Plan- English Lessons- Excellent environment and professional development


  • Customer Success Manager

    hace 2 semanas


    méxico Darktrace A tiempo completo

    Join to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México Construction Clerk A tiempo completo

    **Customer Success Manager (Fully Remote)****Location**: Fully Remote**Experience Required**: 3-5 years in a Customer Success or related roleAre you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk** is...

  • Customer Success Manager

    hace 3 semanas


    Ciudad de México Teradata A tiempo completo

    Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México Remote A tiempo completo

    **About Remote**:**All of our positions are fully remote. You do not have to relocate to join us!**This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate. The key...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Gainsight A tiempo completo

    *Job Description:Join Our Growing Family at Gainsight as a Customer Success Manager*We are excited to introduce Gainsight to talented individuals in Mexico as we continue to expand our global family. Gainsight is a rapidly growing, venture-backed tech company revolutionizing Customer Success for businesses around the world. Our comprehensive, end-to-end...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Ciudad de México Zendesk A tiempo completo

    Â As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention. The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early-career Customer Success Managers. With a focus on enhancing team...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México Lenovo A tiempo completo

    Description and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México Sovos Compliance A tiempo completo

    **Build your future with Sovos.**If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just...