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hace 1 mes
**Come create the technology that helps the world act together**Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.**The team you'll be part of**The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.The Partner Support Team is the first contact for Nokia Enterprise Partners and primarily work starting from the partner pre-contracting ,contracting and onboarding in the Nokia ecosystem ,further becoming the primary interface to provide resolution to enterprise partner queries..The Partner Support Specialist acts as a Nokia representative to support and resolve partner queries as per Global Partner program guidelines.**What you will learn and contribute to**As part of our team, you will:- Providing first level contact and convey resolutions to partner’s queries when handling different topics around pre-contracting, contracting, onboarding, post onboarding and first level pre-sales technical support- Following helpdesk scripts and processes.- Identifying partners’ and internal market team needs, clarify information, research every issue and providing solutions- Properly escalating unresolved queries to the next level of support- Tracking, routing and redirecting problems to correct resources- Update partner data and produce activity reports- Utilize excellent partner service skills and exceed partners’ expectations; Walking an extra mile to support the partner needs- Walk partners through problem solving process; Follow up with partners, provide feedback and see problems through to resolution- Ensure proper recording, documentation and closure- Ensuring resolution within SLA to maintain the KPI- Preserve and grow knowledge of help desk procedures, products and services as part of continuous improvement.**Your skills and experience**You have:- Fast learner with advanced troubleshooting skills and ability to multitask, set priorities and manage time effectively. Readiness to work in global environment with multi-cultural individuals and teams.- Self-motivated to take accountability of defined tasks & deliverables, Deliver work with minimum supervision.- Strong phone and verbal communication etiquettes, skills along with active listening and adapted to hybrid way of working.- Proficiency in English is must. Conversant knowledge of other languages will be preferredIt would be nice if you also had:- Partner service orientation; Partner focus and adaptability to different personality types- Conversant knowledge of any additional foreign language will an advantage**What we offer**Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.**Nokia is committed to inclusion and is an equal opportunity employer**Nokia has received the following recognitions for its commitment to inclusion & equality:- One of the World’s Most Ethical Companies by Ethisphere- Gender-Equality Index by Bloomberg- Workplace Pride Global Benchmark- LGBT+ equality & best place to work by HRC FoundationAt Nokia, we act inclusively and respect the uniqueness of people.Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.
