HR Service Advisor
hace 2 semanas
HR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted support, and employee relations. HR Services is responsible for the operational delivery across a broad range of employee life-cycle experiences such as onboarding, performance and development rewards, talent movement and offboarding. As the catalyst for HR digital transformation, HR Services is also leading the Human Capital Management solution strategy with the global launch of our new HR Core Solution. HR Services holds the key accountability for HR privacy, risk and compliance.HR Advisor is an integral member of HR Services organization working in a highly collaborative team and executes the delivery of high-quality HR programs to business, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of global CoE programs across Americas and will advise on the administration of current programs and recommend solutions to seamlessly address employees and managers inquiries.**Responsibilities**:Establish and maintain a customer-oriented culture within the operations team that continuously strives to resolve customer needs on first point of contact and evangelize self-service offerings.Deliver service within agreed Service Level Agreements (SLA’s) and Customer Satisfaction scores.Align to Key Performance Indicators and set up Service Level Agreements with stakeholders where appropriate.Ensure process and operating procedure documentation is always effective and in place and operate business continuity and disaster recovery plans are established and maintained.Participate in User Acceptance Testing for technology that enable benefit program solutions.Ability to manage diverse perspectives and work productively across global team in a rapidly changing environment.Ensure HR integrity and compliance through accurate management of employee as required acrossAccountable for maintaining highly confidential and sensitive information.Superb customer service skills.Ability to manage phone calls, live chat, and cases.**Qualifications**:Required/Minimum Qualifications- 3+ years experience in Operations, Customer Support, HR, or in a customer-facing role OR Bachelor’s Degree.- Must be fluent in English with strong verbal and written communication skills.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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HR Service Advisor
hace 2 semanas
Ciudad de México Microsoft A tiempo completoThe Senior HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high quality HR Services to business leaders, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region.The Mexico HR Service Center provides...
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HR Service Advisor
hace 4 días
Ciudad de México Microsoft A tiempo completoThe HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region.The Mexico HR Service Center provides...
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HR Service Advisor
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Ciudad de México Microsoft A tiempo completoThe HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center provides...
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Ciudad de México ICON Plc A tiempo completoHR Advisor ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development Hybrid Role: 3 days in the office / 2 days remote (home office) Location: Insurgentes...
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Ciudad de México Microsoft A tiempo completoThe HR Services Advisor - In-Employment is an integral member of HR Services organization working on a highly collaborative team and executes the delivery of high-quality HR programs to business, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of global CoE programs across Talent...
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Ciudad de México Microsoft A tiempo completoThe HR Services Advisor - In-Employment is an integral member of HR Services organization working on a highly collaborative team and executes the delivery of high-quality HR programs to business, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of global CoE programs across Talent...
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Ciudad de México Microsoft A tiempo completoHR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted...
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HR Service Advisor, Ee Moves
hace 5 días
Ciudad de México Microsoft A tiempo completoHR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted...
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HR Advisor
hace 3 semanas
Ciudad de México ICON Plc A tiempo completoHR Advisor (Hybrid role)ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentHybrid Role: 3 days in the office / 2 days remote (home office)Location:...
