Order Management Specialist
hace 4 días
We are looking for a customer service-oriented representative for our Dealer Support Department. A Dealer Support representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best dealer support representative is genuinely excited to help customers. They are patient, empathetic, and passionately communicative and can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.**Responsibilities (including but not limited to)**:- Manage large amounts of incoming calls- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers**Skills**:- 1 year of proven customer support experience or experience as a client service representative- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Detail oriented- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively- High school degree- Bilingual (English and Spanish).Pay: $1.00 - $2.00 per monthAbility to commute/relocate:- Rosarito, B.C.: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Are you able to have a fluent conversation in English?Work Location: In person
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Order Management Specialist
hace 6 días
Rosarito, México NAPS Mexico A tiempo completoWe are looking for a customer service-oriented representative for our Dealer Support Department. A Dealer Support representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best dealer support representative is genuinely excited to help...
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Order Management Specialist
hace 1 semana
Rosarito, México NAPS Mexico A tiempo completoAre you looking to start your career in the manufacturing industry? If so, this is the job opportunity you have been looking for. This is a key role to work closely with different departments to ensure correct follow up on shipping related items. **MAIN FUNCTIONS**: 1. Based on General Knowledge of the Company’s Products (Goods and/or Services) acts as...
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Order Management Specialist
hace 1 semana
Rosarito, México NAPS Mexico A tiempo completoAre you looking to start your career in the manufacturing industry? If so, this is the job opportunity you have been looking for. This is a key role to work closely with different departments to ensure correct follow up on shipping related items.**MAIN FUNCTIONS**:1. Based on General Knowledge of the Company’s Products (Goods and/or Services) acts as the...
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Recruitment Specialist
hace 1 semana
Rosarito, México Cyber City Call Center A tiempo completoJob Title: Recruitment Specialist Location: Onsite in Rosarito, Baja California, Mexico Company: CyberCity Call Center Hours: Monday to Friday from 9 AM to 6 PM Compensation: Basic package of 5k plus bonuses. About Us: We are a leading call center specializing in customer service, back office, Sales and Billing. We leverage our expertise, with your...
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Specialist, Supply Chain
hace 1 semana
Rosarito, Baja California, México UPM - The Biofore Company A tiempo completoWould you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...
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Specialist, Supply Chain
hace 1 semana
Rosarito, Baja California, México UPM - The Biofore Company A tiempo completoWould you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...
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Customer Service Representative
hace 2 semanas
Rosarito, México North American Production Sharing A tiempo completo_Our company manufactures high-quality automotive interior components tailored to our customers' needs. We prioritize craftsmanship and innovation to enhance the vehicle owner's experience. _ **Join our team for a role in Order Management/Customer Service.** **(This is NOT A CALL CENTER.)** The Order Management/Customer Service position serves as a link...
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Specialist, Supply Chain
hace 2 días
Rosarito, México UPM Germany A tiempo completoWould you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...
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Account Coordinator
hace 4 días
Rosarito, México Dependable Furniture Manufacturing A tiempo completo**Duties**: - Communicates order status, scheduling of orders for delivery/installation, and punch list resolution to customers, and account managers. - Provides accurate and timely response to customer questions on all aspects of Work Orders. - Handles the AMS (Agile Mobile Service future) & Work from Home programs - Initiates and oversees deliveries and...
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Account Coordinator
hace 4 días
Rosarito, México Dependable Furniture Manufacturing A tiempo completo**Duties**: - Communicates order status, scheduling of orders for delivery/installation, and punch list resolution to customers, and account managers. - Provides accurate and timely response to customer questions on all aspects of Work Orders. - Handles the AMS (Agile Mobile Service future) & Work from Home programs - Initiates and oversees deliveries and...
