Collections Specialist

hace 1 semana

Querétaro, México MedTrainer A tiempo completo

**Company Description**MedTrainer is a leading U.S.based SaaS company specializing in healthcare compliance, credentialing, and learning management solutions. Our platform streamlines complex processes, empowering healthcare organizations to focus on delivering exceptional care. We are a fast-growing company with a dynamic and collaborative team culture.We are seeking a dedicated **Collections Specialist** to join our team remotely from Mexico and support our U.S. based accounting and customer success teams.- ** This is a full-time position with a preferred location in Querétaro, Mexico.**The **Collections Specialist** will be responsible for managing and reducing MedTrainer’s outstanding accounts receivable balances by actively contacting customers to secure payment. This position reports directly to the U.S. Controller and plays a critical role in maintaining positive customer relationships while ensuring timely collections.**Note**: This role does not involve billing or accounting functions; it is focused solely on collections activities.**Key Responsibilities**- Proactively monitor the accounts receivable aging report and identify delinquent accounts.- Collaborate with customers to resolve payment issues and negotiate payment arrangements if necessary.- Document all collection activities, follow-ups, and customer communications in the ERP system.- Escalate unresolved payment issues to management or customer success teams as appropriate.- Partner with internal teams, including Customer Success and Sales, to support customer account resolution.- Maintain professionalism and a positive customer experience throughout all collection efforts.- Generate regular reports on collections activity and performance metrics.- Recommend accounts for escalation to external collections agencies when appropriate.**Qualifications**- Fluent in English (both written and verbal communication at a professional level) — mandatory.- 1+ years of experience in collections, customer service, or accounts receivable support for U.S.based companies — mandatory.- Strong communication, negotiation, and interpersonal skills.- Ability to handle difficult conversations with diplomacy and professionalism.- Organized with excellent follow-up and documentation habits.- Comfortable working independently in a remote environment.- Experience with ERP or accounting software; NetSuite experience is a plus but not required.- Proficiency in Microsoft Excel and basic reporting tools.**Preferred Qualifications**- Prior experience in SaaS, healthcare, or subscription-based industries.- Familiarity with U.S. collections best practices and customer service standards.- Experience working remotely with distributed teams.**Additional Information** Why Join MedTrainer?**- Be part of a fast-growing software company making a real impact in healthcare.- Supportive and collaborative remote team environment.- Salary ranging from **$28,000 to $35,000 (according to experience and skills).**:- Competitive compensation and benefits.- Opportunity to develop customer management and negotiation skills in an international setting.- Exposure to U.S. business practices and SaaS industry operations.**How to Apply

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