On Site Support Analyst

hace 2 semanas

Monterrey, México British American Tobacco A tiempo completo

**BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**BAT Mexico IS LOOKING FOR On Site Support Analyst**SENIORITY LEVEL: Non-Management****FUNCTION: Information Digital Technology****SALARY RANGE: Excellent benefits****LOCATION: Mexico, Monterrey****ROLE POSITIONING AND OBJECTIVES****Reports to: IDT Project Lead****Reporting Level**:Managerial**Geographic Scope**:America**WHAT YOU WILL BE ACCOUNTABLE FOR**- Provide onsite and remote support for technology issues, including - software, hardware, and networking.- Prioritize, schedule, and escalate issues (when required) to the appropriate experienced technician.- Perform preventative maintenance, including checking and data cleansing of workstations, printers, and peripherals.- Manages local services suppliers, including outsource help desk services.- First level escalation points and focus for any Contact Centre activities.- Research new technologies to provide recommendations for improvement of existing services.- Work on different IT projects and infrastructure implementations- Review incident and request types to make preventive plansCAN THIS BE YOUR FUTURE ROLE?- Do you have experience like IDT Analyst?- Do you have experience in IDT Projects and infrastructure implementations?**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**- Minimum of two years in technical experience, troubleshooting issues related to both Windows, Mac and mobile devices.- High level of Microsoft Office, suites knowledge (especially Microsoft Excel).- Strong background with software and hardware.- ITIL knowledge beyond theory.- Ability to work under pressure, handle stressful situations in a calm manner- Knowledge of Windows Server and Active Directory- Proficient in MS Office 365.- Ability to work independently.- Experience in contact centers will be a plus.- Good communication skills (Spanish and English): oral, written- Bachelor’s degree in IT, or related discipline**BENEFICIAL**- Experience working with other cultures.**WE ARE BAT**At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**- Global Top Employer with 53,000 BAT people across more than 180 markets.- Brands sold in over 200 markets, made in 44 factories in 42 countries.- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations.- Diversity leader in the Financial Times and International Women’s Day Best Practice winner.- Seal Award winner - one of 50 most sustainable companies.**BELONGING, ACHIEVING, TOGETHER**Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference

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