Tech Support Agent On Site

hace 2 semanas

Monterrey, México Hexaware Technologies A tiempo completo

We’re looking for enthusiastic people to join as **Tech support agent, On site position.**

Engage with customers who reach out to resolve any questions with their contracted McAfee antivirus service. Providing the best customer satisfaction and support with any technical situation in the service.

What we offer:

- **2 DAYS OFF WEEKLY**:

- **Operations Hoop 11:00 a.m. - 11:00 p.m. (11:00 a.m. - 8:00 p.m./ 12:00 p.m. - 9:00p.m./ 1:00p.m. - 10:00 p.m./ 2:00 p.m. - 11:00 p.m.)**:

- LAW BENEFITS**:(IMSS, Infonavit, Vacation, etc)**:

- Minor **Medical Insurance**:

- Paid Training **100%**:

- **$15,000 - $16,000 mxn** base salary. (based on your experience)
- **$1,500 Nigthshift bonus.**:

- **$1,069 mxn** food voucher
- **$220 mxn** GYM Bonus
- Performance Bonus (% Based on KPI) UP TO **$2000 MXN**:

- **$100 USD** Referral Bonus
- Nutritional and Psychologist Free-OnSite appointments

To take your vacations it is not necessary to complete the year, each month 1.25 days of vacation are generated and after the second month you can take them.

**Requirements**:

- English level B2/C1
- Customer Service experience (not necessary in call center)
- Tech knowledge
- Full availability

Salary increases are made each year on the basis of performance.

SITE - Edificio Centro Cuauhtémoc (Monterrey Downtown).

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $15,000.00 - $18,000.00 al mes

Beneficios:

- Aumentos salariales
- Programa de referidos
- Seguro de gastos médicos
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Pago complementario:

- Bono de permanencia
- Bono de productividad

Tipo de jornada:

- Diurno
- Turno de 8 horas

Pregunta(s) de postulación:

- ¿Cuentas con experiência en call center?

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 14/02/2025

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